Contact Centre Agent Job in Lagos at Outsource Nigeria (₦150,000 Monthly)

If you are searching for a stable contact centre agent job in Lagos with a competitive monthly salary and long-term growth opportunities, this opening at Outsource Nigeria – Omni Channel is worth your attention. The company is expanding its customer service operations and is currently recruiting skilled and trainable professionals to join its contact centre team.

This full-time role is ideal for candidates who enjoy engaging with people, solving problems, and working across multiple communication channels such as calls, email, live chat, and social media.

About Outsource Nigeria – Omni Channel

Outsource Nigeria is a full-service Human Resources agency that provides outsourced manpower solutions to growing businesses. Its services span HR management, recruitment, accounting, IT support, business intelligence, software development, and operations support. The company’s strength lies in its people, professionalism, and service delivery standards.

Job Overview

• Job Title: Contact Centre Agent
• Location: Lagos
• Employment Type: Full-time
• Salary: ₦150,000 monthly
• Application Deadline: 31st December, 2025

Key Responsibilities

Customer Interaction Management

• Answer inbound calls promptly and professionally.
• Make outbound calls for sales, follow-ups, verification, or surveys.
• Respond to customer inquiries via email, live chat, WhatsApp, and social media.
• Provide accurate information about products, services, and company policies.

Issue Resolution and Escalation

• Identify customer needs and resolve complaints efficiently.
• Log all interactions accurately in the CRM system.
• Escalate complex cases to supervisors or relevant departments.
• Follow up on unresolved complaints until closure.

Quality, Compliance, and Performance

• Adhere to call scripts, workflows, and quality guidelines.
• Maintain confidentiality and data security at all times.
• Meet service level agreements (SLAs) and performance targets.
• Participate in coaching and training sessions.

Qualifications and Skills

• OND, HND, or BSc degree preferred.
• Previous contact centre or customer service experience is an advantage.
• Strong verbal and written communication skills.
• Active listening and problem-solving ability.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and work under pressure.

Languages: English is required. Knowledge of Hausa, Yoruba, or Igbo is an added advantage.

How to Apply

Interested and qualified candidates should send their CV via email to jobs@outsourcenigeria.com using Contact Centre Agent as the subject of the email.

Embedded Application Templates (Preview Only)

Sample CV – Contact Centre Agent

Sample Cover Letter

Sample Application Email

Interview Preparation Guide – Contact Centre Agent

Possible Questions

• Tell us about your customer service experience.
• How do you handle difficult customers?
• What CRM tools have you used before?
• How do you manage multiple chats or calls at once?
• What does good customer service mean to you?
• How do you meet performance targets under pressure?
• Why do you want to work at Outsource Nigeria?
• How do you handle confidential customer information?

Do’s and Don’ts

• Do speak clearly and confidently.
• Do give real-life examples.
• Do research the company.
• Don’t interrupt the interviewer.
• Don’t criticize past employers.
• Don’t exaggerate your experience.

Preparation Checklist

• Review the job description.
• Practice common call centre questions.
• Prepare your documents.
• Dress professionally.
• Test your internet connection if virtual.

Extra Tip: Smile when speaking. Even on phone interviews, it improves your tone and confidence.

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