Customer Service Executive Job in Ibadan (Full-Time)

Global Profilers, a trusted recruitment and HR consultancy, is hiring a Customer Service Executive for a leading Telecommunications and Internet Service Provider in Ibadan, Oyo State. If you are passionate about customer experience and eager to grow in a fast-paced industry, this role is for you.

About the Role

This full-time position is ideal for graduates with 1–2 years’ customer service experience, especially in Telecommunications or ISP environments. As the face of the company, you will engage customers across multiple channels while ensuring issues are resolved with professionalism and empathy.

Key Responsibilities

• Handle inquiries via calls, emails, and WhatsApp with courtesy and professionalism.
• Resolve complaints effectively, follow up, and ensure every customer feels valued.
• Stay updated on products, promotions, and company policies to deliver accurate support.
• Collaborate with sales, technical, and operations teams to address complex issues.
• Track, report, and analyze customer interactions to improve service quality.

Requirements

• 1–2 years’ experience in Telecommunications/ISP customer service.
• Graduate degree (Science-related preferred).
• NYSC certification required.
• Familiarity with Internet Leased Lines, Broadband, IoT, and Smart Solutions.
• Excellent communication, problem-solving, and collaboration skills.
• Resilient, customer-focused, and able to work under pressure.

Salary: ₦120,000 – ₦150,000 monthly

Application Closing Date: 7th September, 2025

How to Apply: Send your CV to falade@globalprofilers.com with the job title as the subject line.

Sample CV

Sample Cover Letter

Sample Email Application

Interview Preparation Guide

Here are role-specific questions, answers, and preparation strategies to help you stand out.

Possible Questions & Suggested Answers

• Q: How do you handle a frustrated customer?
  A: Stay calm, listen actively, empathize, and provide a clear resolution or timeline for fixing the issue.
• Q: What’s your experience with broadband or leased line services?
  A: I’ve assisted customers with troubleshooting broadband connectivity, coordinating with technical teams for leased line issues.
• Q: How do you prioritize multiple customer tickets?
  A: I assess urgency, escalate where necessary, and use ticketing tools to track and resolve issues efficiently.
• Q: How do you stay informed about company policies and promotions?
  A: Regular training, product updates, and reviewing internal knowledge bases.
• Q: Describe a time you turned a complaint into customer loyalty.
  A: By resolving a persistent connection issue, following up afterward, and offering a tailored plan that retained the client.

Do’s & Don’ts

• ✅ Do bring examples of problem-solving experiences.
• ✅ Do show familiarity with telecom services.
• ✅ Do demonstrate patience and empathy.
• ❌ Don’t interrupt customers during complaints.
• ❌ Don’t avoid responsibility—own issues until resolved.
• ❌ Don’t give vague answers; always provide specifics.

Preparation Checklist

• Polish CV and tailor to telecom/ISP sector.
• Prepare answers to behavioral and scenario-based questions.
• Dress professionally and arrive early for in-person interviews.
• Carry relevant documents (degree, NYSC certificate, CV copies).
• Practice clear and confident communication.

Extra Pro Tips

Highlight your teamwork skills and ability to work under pressure. Be ready to show familiarity with customer service platforms or ticketing tools.

Tips to Work With: Customer Service Executive Role

1. Overview

A Customer Service Executive is the bridge between customers and the company. They handle inquiries, resolve complaints, and ensure customer satisfaction in telecoms, ISPs, and other service-driven industries.

2. Step-by-Step Process

• Receive inquiry (call, email, WhatsApp).
• Identify the issue and document it.
• Troubleshoot or escalate to technical teams.
• Follow up until the issue is resolved.
• Update records and provide feedback to management.

3. Illustrative Example

Problem: A customer reported repeated internet outages. Solution: The executive logged the issue, escalated it to the technical team, followed up with updates, and ensured a long-term fix. The customer appreciated the proactive communication and renewed their subscription.

4. Learning & Resources

• Free: Alison Free Customer Service Training
• Professional: Coursera – Customer Service Fundamentals
• Advanced: Open University – MSc in Management (Customer Focus)

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel