Customer Care Officer Job at Vixa Pharmaceutical (Lagos)

Vixa Pharmaceutical Company Limited, founded by Chief Sir Ebuka Okafor, has been serving Nigeria for over a decade with world-class medicines and health products. With over 150 staff and a nationwide presence, Vixa is now hiring a Customer Care Officer in Lagos.

About the Role

The Customer Care Officer will be the first point of contact for customers, ensuring satisfaction through timely support and quality service. You’ll handle inquiries, resolve issues, and build strong relationships that enhance loyalty.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide product information, guidance, and troubleshooting support.
• Resolve complaints or escalate complex issues where necessary.
• Build rapport with customers and follow up on unresolved cases.
• Share customer feedback with internal teams to improve services.
• Maintain service quality in line with SLAs and company standards.

Qualifications

• Bachelor’s Degree in Business Administration, Communications, Hospitality, or related field (preferred).
• At least 2 years of customer service experience, ideally in a call center or customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and calmness under pressure.
• Proficiency in CRM tools and willingness to work in dynamic environments.

Application Details

Location: Lagos
Employment Type: Full-time
Closing Date: 22nd September, 2025

How to Apply: Interested candidates should forward their CV and Cover Letter to pharmarecruitment2online@gmail.com using the Job Title as the subject line.

Sample Job Application Templates

Sample CV

Sample Cover Letter

Sample Motivation Letter

Sample Application Email

Interview Preparation Guide

Possible Questions & Suggested Answers

• Q: How do you handle a difficult customer?
  A: I stay calm, listen attentively, empathize with their concerns, and work toward resolving the issue or escalating if necessary.
• Q: What CRM tools have you used?
  A: I have worked with platforms like Zoho and HubSpot to track customer interactions and maintain accurate records.
• Q: Why do you want to work with Vixa Pharmaceutical?
  A: I admire Vixa’s commitment to providing life-saving medicines and want to contribute by ensuring customers feel valued and supported.
• Q: How do you prioritize tasks in a fast-paced environment?
  A: I prioritize urgent customer needs first, while keeping track of ongoing requests with proper documentation.
• Q: Describe a time you improved customer satisfaction.
  A: At my previous role, I initiated follow-up calls that helped increase customer satisfaction ratings by 20%.

Do’s & Don’ts

• Do’s: Arrive early, research the company, dress neatly, prepare examples, listen actively, and ask thoughtful questions.
• Don’ts: Don’t interrupt the interviewer, don’t criticize past employers, don’t exaggerate skills, don’t appear unprepared, don’t avoid eye contact.

Preparation Checklist

• Research Vixa’s history, mission, and products.
• Prepare your CV and cover letter copies.
• Practice common customer service scenarios.
• Dress professionally and comfortably.
• Review CRM tools and customer service best practices.

Extra Pro Tips

• Use storytelling when describing past experiences.
• Show empathy and positivity in responses.
• Highlight metrics (like satisfaction ratings) to prove achievements.

WhatsApp Job Alerts | Telegram Vault | Proven Tools

Subscribe & Unlock Free Templates

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel