Front Office Supervisor Job at Greywood Hotels & Apartments
Greywood Hotels & Apartments, located in a serene and secure environment in Ikeja, Lagos, is known for providing clean, comfortable, and professional accommodation to business professionals, corporate clients, and leisure travelers. If relaxation and excellent service are what you seek, Greywood is the ideal place to be.
Job Overview
We are recruiting a Front Office Supervisor to manage the daily operations of our hotel’s front desk. The role requires strong leadership, excellent guest service, and the ability to ensure a smooth and welcoming experience for every visitor.
Key Responsibilities
- Oversee front office operations including check-in, check-out, reservations, and guest inquiries.
- Deliver excellent guest service by addressing requests, complaints, and special needs promptly.
- Train, schedule, and supervise front office staff to maintain service excellence.
- Coordinate with housekeeping and other departments for guest readiness.
- Maintain accurate records of accounts, payments, and reports.
- Enforce hotel policies, safety standards, and operational procedures.
- Monitor and maintain front office equipment.
- Assist in staff performance evaluations and improvements.
- Prepare daily, weekly, and monthly front office reports.
- Serve as the main contact for VIP guests, groups, and events when required.
Qualifications
- Bachelor’s degree in a related field.
- 1–2 years of work experience in hospitality or a related role.
Application Details
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Deadline: 13th October, 2025
How to Apply: Send your CV and application to:
20 Tijani Bello Street (After Jendor Supermarket, Opposite Colors Store, Beside Chicken Republic),
Ojodu, Ikeja 101233,
Lagos State.
Email: greywoodjobs@gmail.com
Sample CV
Sample Cover Letter
Sample Reference Email
Interview Preparation Guide
Possible Questions & Answers
- Q: How do you handle guest complaints? A: By listening actively, empathizing, and providing prompt solutions while ensuring guest satisfaction.
- Q: Describe a time you managed a difficult guest situation. A: Share a concise STAR example showing professionalism and conflict resolution.
- Q: How do you train new front desk staff? A: Through clear onboarding, shadowing, and continuous feedback to build confidence.
- Q: How do you ensure smooth check-in/check-out during peak hours? A: By scheduling adequate staff, pre-preparing documentation, and staying calm under pressure.
- Q: How do you coordinate with housekeeping and other departments? A: By using clear communication, daily briefings, and shared reporting tools.
Do’s & Don’ts
- Do’s: Be punctual, dress professionally, research the hotel, prepare examples, show confidence, maintain eye contact.
- Don’ts: Don’t interrupt, don’t exaggerate experiences, don’t criticize past employers, don’t show nervous habits, don’t appear unprepared.
Preparation Checklist
- Research Greywood Hotels’ values and services.
- Bring multiple copies of your CV and certificates.
- Practice answers to common hospitality questions.
- Dress neatly in professional attire.
- Be prepared for role-play or situational questions.
Extra Pro Tips
- Smile warmly and use positive body language.
- Frame answers around guest satisfaction and teamwork.
- Show adaptability by sharing how you handle unexpected situations.
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