Front Desk Officer Job in Lagos – Mitera Health Limited
Mitera Health Limited, a technology-driven healthcare organization, is hiring a Front Desk Officer in Lagos. If you are passionate about customer service, administration, and healthcare, this role offers you the chance to be the first welcoming face for clients, partners, and visitors at one of Nigeria’s leading HMOs.
About Mitera Health
Mitera Health Limited provides affordable, flexible, and accessible health insurance plans that guarantee Nigerians access to quality healthcare. As a growing organization, Mitera values professionalism, empathy, and efficiency at every touchpoint with its clients.
Job Summary
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
The Front Desk Officer is the first point of contact for members, visitors, and vendors. The ideal candidate must be organized, detail-oriented, and committed to delivering exceptional service in a fast-paced healthcare environment.
Key Responsibilities
- Warmly greet and welcome members, visitors, and vendors, directing them appropriately.
- Handle and forward incoming calls to relevant departments.
- Schedule meetings and appointments to optimize time management.
- Keep the reception area clean, organized, and professional.
- Manage incoming and outgoing mail, packages, and deliveries.
- Provide basic information to members and escalate complex issues to the right team.
- Maintain visitor logs and follow security protocols.
Qualifications & Experience
- Bachelor’s Degree or HND in Business Administration, Office Management, or related fields.
- 1–3 years’ experience in a front desk or administrative role (healthcare/HMO preferred).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational and multitasking skills.
- Professional appearance and ability to manage pressure with tact and empathy.
Application Details
Location: Lagos
Employment Type: Full-time
Closing Date: 6th November, 2025
Interested candidates should send their Cover Letter to joboffer@miterahealth.com.ng using the job title as the subject line.
Sample CV / Resume
[Email] | [Phone] | [City, Nigeria]
Objective:
Dedicated professional seeking the Front Desk Officer role at Mitera Health Limited to leverage strong communication, organization, and customer service skills.
Education:
* B.Sc. in Business Administration, \[University], \[Year]
Experience:
* Receptionist, \[Company Name], \[Year]
* Admin Assistant, \[Company Name], \[Year]
Skills:
* Microsoft Office Suite
* Communication & Customer Service
* Scheduling & Organization
* Conflict Resolution
Sample Cover Letter
I am writing to express my interest in the Front Desk Officer position at Mitera Health Limited. With my background in administration and proven ability to deliver excellent customer service, I am confident in my ability to create a welcoming experience for your clients and partners.
I look forward to contributing my organizational skills and professionalism to your growing team.
Sincerely,
\[Your Name]
Sample Email Application
Dear HR Team,
Please find attached my CV and Cover Letter for the Front Desk Officer position at Mitera Health Limited. I am excited about the opportunity to contribute to your mission of providing accessible healthcare.
Thank you for your time and consideration.
Best regards,
\[Your Name]
Interview Preparation Guide
Possible Questions & Answers
- Q: How do you handle multiple visitors at once?
A: I prioritize based on urgency, keep communication clear, and ensure everyone feels acknowledged. - Q: Describe a time you dealt with a difficult client.
A: I remained calm, listened actively, and offered solutions while maintaining professionalism. - Q: Why do you want to work at Mitera Health?
A: I admire your mission of providing affordable healthcare and want to be part of the client-facing team that makes it possible.
Do’s & Don’ts
- Do: Dress professionally, maintain a friendly smile, be confident.
- Do: Prepare examples of how you’ve handled customer service challenges.
- Don’t: Arrive late or unprepared.
- Don’t: Speak negatively about past employers.
Preparation Checklist
- Research Mitera Health’s services and values.
- Bring printed CV, Cover Letter, and valid ID.
- Practice clear, polite communication.
- Prepare for phone, in-person, or panel formats.
Pro Tips
- Smile and maintain good posture—it sets a welcoming tone.
- Show empathy; healthcare thrives on human connection.
- Ask at least one insightful question about the role or organization.
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