Customer Service Representative Job in Lagos 2025 – Apply Now
Are you passionate about helping customers and building meaningful relationships? Maon Services Limited, a leading HR management and customer service enabler, is hiring a Customer Service Representative (Retail) in Lagos Island. This is a full-time role with exciting growth opportunities, training, and competitive pay.
Job Highlights
- Employer: Maon Services Limited
- Position: Customer Service Representative (Retail)
- Location: Lagos Island, Lagos
- Employment Type: Full-time
- Application Closing Date: 10th October, 2025
About the Role
As a Customer Service Representative, you will be the first point of contact for customers. Your role will include resolving inquiries, addressing complaints, and ensuring customers leave every interaction satisfied. You will also provide valuable support to the sales and marketing teams by sharing customer insights.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Resolve complaints and escalate complex issues when necessary.
- Maintain accurate records of customer interactions.
- Provide product or service information and guide customers through processes.
- Support sales and marketing teams with customer feedback.
- Follow up with customers to ensure issues are fully resolved.
Requirements
- OND / HND / B.Sc Degree in any discipline.
- 1–2 years of experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office and customer service tools.
- Ability to multitask and perform under pressure.
What We Offer
- Competitive salary package.
- Training and career development opportunities.
- A supportive and collaborative work environment.
How to Apply
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Send your CV to any of the following emails with the subject line: “Customer Service Representative”:
Sample CV/Resume
Sample Cover Letter
Sample Motivation Statement
Sample Reference Email
Interview Preparation Guide
Possible Questions
- How do you handle a difficult customer?
- Can you give an example of when you resolved a customer complaint?
- What customer service tools are you familiar with?
- How do you manage stress during busy hours?
- How do you ensure accurate record-keeping?
- What motivates you in a client-facing role?
- How would you handle an unhappy customer demanding a refund?
- Why do you want to work with Maon Services Limited?
- What is your experience in retail customer service?
- How do you balance speed with quality in service delivery?
Suggested Answers
- Show empathy and problem-solving when discussing difficult clients.
- Give examples of resolving issues that improved customer satisfaction.
- Mention familiarity with CRM tools, Excel, or ticketing systems.
- Discuss stress management strategies like prioritization and teamwork.
- Highlight accuracy, attention to detail, and proper documentation.
Do’s & Don’ts
- Do: Research the company’s values and services.
- Do: Give real-life customer service examples.
- Do: Maintain professionalism and positivity.
- Don’t: Blame customers or show frustration in answers.
- Don’t: Overexaggerate your skills.
- Don’t: Forget to highlight teamwork.
Preparation Checklist
- Updated CV and cover letter
- Research Maon Services Limited and its operations
- Practice answers for behavioral interview questions
- Neat and professional attire
- Prepare for phone, online, or in-person interviews
- Bring examples of past customer service success
Extra Pro Tips
- Practice active listening; it’s key in customer service.
- Use the STAR method (Situation, Task, Action, Result) for examples.
- Smile, maintain eye contact, and project confidence during the interview.
- Be ready to role-play a customer service scenario.
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