Receptionist — Top-Notch Hotel (Ikeja GRA, Lagos)
Apply now for the Receptionist role: Brilliant Performance Solutions Limited is recruiting for a Receptionist to join a top hotel in Ikeja GRA. This full-time front-office role is ideal for a graduate with at least 3 years of hotel reception experience and a warm, professional customer-service approach.
Why this role matters
The Receptionist is the hotel’s first impression. You will welcome guests, manage bookings, handle enquiries by phone and email, and ensure smooth check-ins and check-outs — all while promoting hotel services and maintaining high standards.
Key responsibilities
- Welcome, register and check guests in and out per company standards.
- Manage reservations, bookings, cancellations, and special requests.
- Respond to calls and emails promptly and professionally.
- Promote hotel facilities and upsell services when appropriate.
- Verify payments, prepare accurate bills, and handle check-outs.
- Coordinate with managers on guest issues, incidents and daily reports.
- Assist with conference room bookings and administrative support.
- Maintain a tidy reception area and enforce hotel policies.
- Report emergencies or misconduct to management and authorities.
Who we’re looking for — requirements
- Graduate in any relevant field.
- Minimum 3 years’ front office/reception experience in a reputable hotel.
- Certificate in Hospitality Industry or hotel ops software knowledge is an advantage.
- Excellent customer service and communication skills.
- Ability to handle pressure, multitask and resolve guest issues diplomatically.
- Good IT skills; familiar with booking and property management systems.
Application closing date
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
31st October, 2025
How to apply
Interested and qualified applicants should send their application via EMAIL to either: bphotjobs@gmail.com or jobmasters2020@gmail.com. Use the job title “Receptionist” as the subject of your mail.
Sample CV / Resume
Location: Ikeja GRA, Lagos
Phone: +234 801 234 5678
Email: ada.martins@email.com
PROFESSIONAL SUMMARY:
Friendly and professional Receptionist with 4 years’ experience in busy 4-star hotels. Skilled in reservations, front-desk operations, guest relations and hotel PMS software. Strong communicator with a calm, service-first approach.
KEY SKILLS:
Guest registration, PMS (Opera/Cloudbeds), billing, reservations, upselling, email & phone etiquette, incident reporting.
WORK EXPERIENCE:
Receptionist — Golden Sands Hotel, Lekki (2021–2025)
* Managed daily check-ins/outs for up to 120 guests/day.
* Increased in-house bookings by promoting packages; improved guest satisfaction.
Front Office Assistant — Palmview Hotel, Ikeja (2019–2021)
* Handled reservations, payments, and guest inquiries; maintained logs and reports.
EDUCATION:
BSc Hospitality Management — Lagos State University (2018)
CERTIFICATIONS:
Certificate in Front Office Operations
Sample Matching Cover Letter
[Address]
[Phone] | [Email]
[Date]
Hiring Manager
Brilliant Performance Solutions Limited
Ikeja GRA, Lagos
Dear Hiring Manager,
I am writing to apply for the Receptionist position at your client’s hotel in Ikeja GRA. With over three years’ experience at reputable hotels and a diploma in Front Office Operations, I bring strong guest-focused skills, reservations expertise, and calm problem-solving under pressure.
In my current role I consistently deliver excellent service, manage high-volume bookings, and handle guest concerns with discretion. I am confident I can contribute positively to your team and be a warm ambassador for the hotel brand.
Thank you for your time and consideration.
Sincerely,
[Your Name]
Sample Motivation Letter / Statement
Sample Application Email Template
Dear Hiring Team,
Please find attached my CV and cover letter for the Receptionist role at your Ikeja GRA hotel. I hold a BSc in Hospitality Management and over three years of front office experience. I am available for interview at your convenience.
Kind regards,
[Your Name]
[Phone]
Interview Preparation Guide — Receptionist
Possible Role-Specific Questions (8–12)
2. How do you handle an irate or intoxicated guest?
3. Explain how you manage multiple bookings during peak periods.
4. Which hotel PMS systems have you used?
5. Tell us about a time you upsold a service successfully.
6. How do you handle billing discrepancies?
7. Describe a situation where you resolved a guest complaint.
8. How do you prioritize requests from multiple guests?
9. What steps do you take to secure guests’ personal information?
10. How would you handle a power outage affecting guest services?
Suggested Answers — Talking Points
– Irate guest: Stay calm, listen, empathize, offer immediate remedy or escalate to manager.
– Peak bookings: Use reservation system, confirm priority requests, communicate wait times.
– PMS: Mention specific systems (Opera, Cloudbeds) and examples of tasks performed.
– Upsell: Offer room upgrades or packages tied to guest needs; cite a measurable result.
– Billing: Reconcile folio, show charges transparently, correct errors and confirm refund if needed.
– Complaint: Apologize, investigate, provide solution, follow up to ensure satisfaction.
General Interview Questions (5–7)
2. Why do you want to work at our hotel?
3. What is your greatest strength and weakness?
4. Describe a time you handled pressure.
5. Where do you see yourself in two years?
Do’s & Don’ts
– Arrive 10–15 minutes early.
– Dress smart and maintain good posture.
– Bring printed CV and references.
– Use STAR method for answers.
– Show warmth and professionalism.
– Ask thoughtful questions about the team and shifts.
Don’ts:
* Don’t criticize past employers.
* Don’t exaggerate technical knowledge.
* Don’t arrive unprepared for scenario questions.
* Don’t use slang or overly casual language.
* Don’t interrupt the interviewer.
* Don’t forget to follow up with a thank-you note.
Preparation Checklist
– Re-read the job description and map your skills.
– Prepare 4 STAR stories tied to front-desk duties.
– Print 3 copies of CV and cover letter.
– Test routes to interview location.
– Charge devices and bring a notepad.
– Practice greeting and sample responses aloud.
Extra Pro Tips
– Practice breathing and a confident 30-second pitch.
– If asked about a gap, explain constructively and focus on learning.
– Bring positive energy—hotels hire attitude as much as skill.
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