Receptionist / Reservation Officer at Acoustic Expert Limited

Acoustic Expert Limited provides specialist solutions for sound, noise control, and audiovisual systems across Lagos, Dubai, and Abeokuta. We seek a professional Receptionist / Reservation Officer to represent the company at our Abeokuta branch and manage guest relations and reservation operations.

Location & Role

Location: Abeokuta, Ogun
Employment Type: Full-time

Role Summary (Receptionist / Reservation Officer)

The Receptionist / Reservation Officer is the face of Acoustic Expert Limited in Abeokuta. You will manage the front desk, handle incoming calls and reservation requests, welcome visitors, and coordinate bookings. This role requires strong communication, excellent organisation, and a customer-first approach.

Key Responsibilities

• Greet and register visitors; maintain a professional front-desk environment.
• Handle incoming calls, emails, and reservation requests promptly and politely.
• Manage reservations and bookings using company systems or spreadsheets.
• Confirm appointments and follow up with clients as needed.
• Coordinate with operations and service teams to ensure smooth guest experiences.
• Maintain accurate records of bookings, cancellations, and enquiries.
• Assist with basic administrative tasks: filing, correspondence, and supply monitoring.
• Report front-desk activity and customer feedback to management.

Qualifications & Experience

• Relevant certificate or diploma; degree is an advantage.
• 3–5 years’ experience in front desk, reservations, or hospitality roles.
• Strong customer service and communication skills.
• Comfortable using CRM, booking tools, or Microsoft Office.
• Professional posture and excellent interpersonal presence.
• Proximity to Abeokuta is an advantage.

How to Apply

Application: Interested and qualified candidates should send their CV and cover letter via email. Click here to apply via email — use “Receptionist / Reservation Officer” as the subject. Only applications sent to the specified email will be considered.

Sample CV

Sample Cover Letter

Sample Motivation Statement

Sample Application Email

Interview Preparation Guide

Role-Specific Questions (8–12)

• How do you manage multiple reservation requests during peak hours?
• Describe your process for confirming bookings and preventing double-bookings.
• How do you handle an upset client who arrives without a reservation?
• Which booking or CRM tools have you used?
• Explain a time you improved a front-desk process.
• How do you prioritise phone calls, emails, and walk-ins?
• Describe how you coordinate with operations for guest readiness.
• How would you manage confidential client or contract information?

General Interview Questions (5–7)

• Tell us about your customer service background.
• Why do you want to work for Acoustic Expert Limited?
• What are your strengths and areas to improve?
• How do you handle stress at work?
• Where do you see yourself in two years?

Suggested Answers — Key Points

• Use the STAR format: Situation, Task, Action, Result. Be concise.
• Emphasise accuracy in bookings and calm customer handling.
• Mention specific tools you used and how you logged data in the CRM.
• Share measurable outcomes: fewer booking errors, faster check-ins.
• Show eagerness to learn company systems and follow procedures.

Do’s & Don’ts

• Do: Arrive early and dress professionally.
• Do: Bring printed CV and references.
• Do: Prepare examples of booking management wins.
• Do: Ask about training and reservation tools used.
• Do: Demonstrate clear phone etiquette in answers.
• Do: Follow up with a polite thank-you email.
• Don’t: Criticise previous employers or colleagues.
• Don’t: Overshare unrelated personal details.
• Don’t: Make up technical skills you do not have.

Preparation Checklist

• Update CV and tailor cover letter to front-desk/reservation duties.
• Prepare 3 STAR examples showing organisation and problem-solving.
• Familiarise yourself with basic CRM and booking concepts.
• Plan your route and arrive 10–15 minutes early.
• Bring ID and certificates; have digital copies ready to attach.

Extra Pro Tips

• Practice a calm, friendly phone greeting before your interview.
• If asked technical questions, explain steps rather than jargon.
• Quantify achievements where possible (e.g., reduced booking errors by X%).

Tips to Work With — Receptionist / Reservation Officer

1. Overview

This role manages front-desk operations and reservation flows. Core duties include welcoming guests, logging bookings, confirming appointments, and coordinating with service teams. It supports customer satisfaction and operational efficiency.

2. Step-by-Step Process (Workflow)

Text flow diagram (linear):

• Receive enquiry → Verify details → Check availability in booking system
• Confirm booking → Send confirmation (email/SMS) → Log in CRM
• Prepare arrival notes → Coordinate with operations → Follow up post-visit

Typical tools: booking/appointment software, CRM, email client, phone system, spreadsheet for daily logs.

3. Illustrative Example (Problem → Solution)

Problem: Two clients booked the same time slot due to a manual entry error.
Solution: The officer checked the booking log, contacted one client immediately with clear apology and alternative slot, updated the system, and added a confirmation step to prevent recurrence.

4. Learning & Resources

• Free Course: Diploma in Hospitality Management — Alison
• Professional Certificate: Customer Service Specialization — Coursera
• Advanced Option: Business and Management degrees (local universities)

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