Front Desk Officer Job at Meridiem Eye Clinic | Obanikoro, Lagos

Meridiem Eye Clinic, a rapidly growing eye care centre dedicated to optimizing vision, is seeking a dedicated Front Desk Officer in Obanikoro, Lagos. This role is perfect for someone passionate about patient care, customer service, and healthcare administration.

About Meridiem Eye Clinic

Meridiem Eye Clinic provides comprehensive eye care examinations and treatments while prioritizing exceptional patient experiences. The clinic focuses on making vision care accessible, personalized, and professional, ensuring every patient leaves satisfied and informed.

Role Overview

The Front Desk Officer serves as the face of the clinic. You will manage patient interactions, coordinate appointments, assist with eyewear selections, and support the clinic team to ensure seamless operations.

Key Responsibilities

• Provide guidance and assistance to patients using clinic services and products.
• Handle inquiries via phone, email, letters, and in-person interactions courteously.
• Resolve patient concerns and complaints professionally.
• Prepare medical correspondence and type reports.
• Notify patients when glasses or lenses are ready and manage appointment changes.
• Serve as cashier and storekeeper for frames, lenses, and accessories.
• Assist patients in selecting eyewear based on lifestyle and budget.
• Maintain inventory and sales records weekly.
• Enter orders for eyeglasses, lenses, and accessories accurately.
• Educate patients on proper use of eyewear.
• Work with optometrists to ensure prescriptions are fulfilled.
• Track payments and manage debtor records.
• Perform any other duties assigned by management.

Qualifications & Skills

• Minimum OND qualification.
• At least 1 year of relevant work experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience in the healthcare sector is an advantage.
• Must live near Obanikoro, Lagos.
• Strong customer service, communication, and active listening skills.
• Attention to detail, multitasking, and problem-solving abilities.
• Good product knowledge and market awareness.

Salary: N100,000 Monthly

Application Deadline: 30th October, 2025

How to Apply: Send your CV and Cover Letter to luminaeyecare.ng@gmail.com using Job Title as the subject of your email.

Sample CV / Resume

Sample Cover Letter

Sample Motivation Letter

Sample Email Application

Interview Preparation Guide

Possible Questions & Suggested Answers

• Why do you want to work at Meridiem Eye Clinic? — Highlight passion for patient care and interest in healthcare services.
• Describe a challenging patient interaction you resolved. — Show problem-solving, empathy, and communication skills.
• How do you manage multiple appointments and tasks? — Emphasize multitasking, prioritization, and attention to detail.
• What experience do you have with Microsoft Office? — Detail proficiency and practical usage.
• How would you educate a patient on their new eyewear? — Show clear communication and patient-centric approach.
• How do you handle stressful situations at the front desk? — Explain calmness, professionalism, and problem-solving.

Do’s & Don’ts

• Do: Maintain professional demeanor and etiquette.
• Do: Communicate clearly and empathetically with patients.
• Do: Keep accurate records of all patient interactions.
• Don’t: Speak negatively about colleagues or patients.
• Don’t: Neglect appointment follow-ups or documentation.
• Don’t: Show frustration with patients or staff.

Preparation Checklist

• Prepare CV, certificates, and work experience documents.
• Research Meridiem Eye Clinic services and patient care standards.
• Practice answering scenario-based patient service questions.
• Dress professionally and maintain confident body language.
• Be ready for phone or in-person interviews.

Extra Pro Tips

• Always remain empathetic and professional.
• Use real-life examples to showcase patient care experience.
• Highlight multitasking and organizational skills.
• Follow up politely after interviews.

WhatsApp Job Alerts | Telegram Vault | Proven Tools

Subscribe & Unlock Free Templates

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel