Don’t Miss This Customer Service Representative Job at Owens and Xley Consults
Owens and Xley Consults – Our client is seeking a Customer Service Representative to join their growing retail team in Lekki, Lagos. This is an exciting opportunity to serve customers with excellence, improve operational flow, and contribute to daily business success.
About the Role
The ideal candidate will ensure every customer enjoys a seamless shopping experience — from inquiries and orders to payment and delivery. You’ll be the face of customer satisfaction, handling requests, and ensuring service quality at all times.
Key Responsibilities
- Warmly greet and assist customers with professionalism.
- Listen attentively to requests and provide knowledgeable advice.
- Handle product inquiries, complaints, and returns gracefully.
- Communicate customer orders to the production team accurately.
- Ensure all items are correctly packaged, labeled, and displayed.
- Process cash and card transactions swiftly via POS systems.
- Monitor orders, track payments, and maintain customer satisfaction.
- Collaborate with the team to maintain clean, organized shop space.
Requirements
- OND / HND / B.Sc. in any related field.
- 2–3 years of experience in customer service or retail.
- Excellent communication and interpersonal skills.
- Strong attention to detail and multitasking ability.
- Energetic, courteous, and proactive personality.
Location
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Lekki, Lagos — Full-Time Position
Application Deadline
17th November, 2025
How to Apply
Interested and qualified candidates should send their CV to recruitment@owensxley.com using “Customer Service Representative” as the email subject.
Sample CV Template
Role Applied: Customer Service Representative
Summary: Energetic and customer-focused professional with proven experience in client service, sales assistance, and communication excellence. Adept at resolving complaints and ensuring satisfaction.
Experience:
– Customer Service Assistant | [Company Name]
– Retail Associate | [Previous Employer]
Education: OND/HND/B.Sc. in [Your Field]
Skills: Communication, POS Handling, Team Collaboration, Problem-Solving, Excel
Sample Cover Letter
I am excited to apply for the Customer Service Representative position at Owens and Xley Consults. With over [X years] of experience in client engagement and sales support, I bring excellent communication skills, attention to detail, and a passion for customer satisfaction. I thrive in fast-paced environments and believe I would add significant value to your team.
Sincerely,
[Your Full Name]
Sample Application Email
Dear HR Team,
I hope this email finds you well. Please find attached my CV and Cover Letter for the Customer Service Representative position at Owens and Xley Consults. I look forward to the opportunity to contribute to your customer success team.
Kind regards,
[Your Full Name]
[Your Phone Number]
💬 Interview Preparation Guide
Role-Specific Questions
- Can you describe a time you turned an unhappy customer into a satisfied one?
- How do you handle difficult or impatient clients?
- What does excellent customer service mean to you?
- How do you manage stress during busy work hours?
- What tools or systems have you used for sales or transactions?
- Describe how you handle multiple customer requests simultaneously.
- How do you ensure accuracy when processing orders or payments?
- How would you deal with a missing or delayed order?
General Interview Questions
- Tell us about yourself.
- Why do you want to work with Owens and Xley Consults?
- Where do you see yourself in two years?
- What are your biggest strengths and weaknesses?
- How do you handle feedback from your manager?
Do’s & Don’ts
- ✅ Dress neatly and smile warmly.
- ✅ Bring a printed CV and be punctual.
- ✅ Show genuine enthusiasm for customer satisfaction.
- ❌ Don’t interrupt or speak negatively about past employers.
- ❌ Don’t appear impatient or distracted during the interview.
Pro Tip
Speak confidently, listen actively, and show empathy — these are the golden skills of every great Customer Service professional.
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