Part-Time Remote Client Care Specialist — The Renée White Team (Keller Williams)

Join a high-performing real estate team as a Part-Time Remote Client Care Specialist. This role helps create a smooth first impression for prospective clients by handling inbound calls, emails, texts, and chats, gathering basic details, and scheduling appointments for agents. If you enjoy friendly, fast-paced client contact and want reliable weekend hours with flexible additional shifts, this could be a great fit.

Why this role is worth your attention

Working with The Renée White Team means supporting a client-first real estate operation while developing valuable remote client-care skills. The position is remote, primarily weekend-based, pays in USD, and includes performance bonuses — a practical role for someone seeking steady part-time income without compromising family or daytime commitments.

Quick role snapshot

• Position: Part-Time Remote Client Care Specialist
• Team: The Renée White Team — Keller Williams
• Schedule: Saturdays and Sundays, 9:00 AM – 6:00 PM PT (flexible weekday coverage when needed)
• Pay: $6–9 / hour (USD) + performance bonuses
• Location: Remote (must have a quiet home office and reliable internet)
• Apply: Application form

Core responsibilities

• Answer incoming calls, emails, texts, and chat messages promptly and professionally.
• Gather initial client information and basic details about their needs.
• Schedule appointments for agents and update calendars accurately.
• Follow scripted and unscripted client-care flows while preserving a human tone.
• Escalate complex inquiries to agents or managers when needed.

Who we’re looking for

• Reliable, detail-oriented communicators with strong spoken and written English.
• Comfortable with live client conversations and multitasking across channels.
• Familiarity with Google Workspace and CRM systems (Follow Up Boss preferred) is a plus.
• Experience using tools like DocuSign and calendar scheduling is helpful.
• A quiet home office and consistent internet connection.

Benefits & compensation

• Hourly pay in USD ($6–9/hr) plus performance bonuses tied to metrics.
• Predictable weekend hours with optional weekday flexibility.
• Remote work that allows work–life balance and location independence.
• Hands-on experience with real estate CRM workflows and client-facing systems.

How to apply (step-by-step)

• Click the application link and complete the form with accurate contact details.
• Highlight any experience with Google Workspace, CRMs, or DocuSign in your answers.
• Describe any weekend or shift flexibility, and confirm your time zone availability (PT).
• If shortlisted, prepare to demonstrate clear spoken English and basic CRM comfort in a short screening call.

Application link

Apply here: https://form.jotform.com/252657330573156

Embedded Templates (Preview)

Sample CV / Resume

Sample Cover Letter

Sample Motivation Letter / Statement

Sample Email / Reference Letter

Interview Preparation Guide (Tailored for This Role)

Possible Role-Specific Questions (10)

• Describe your experience handling inbound calls, emails, and chat simultaneously.
• How do you prioritize urgent client requests during peak periods?
• Have you used CRMs like Follow Up Boss? Explain how you log client details.
• How would you handle an upset client who missed an appointment?
• Explain a time you turned a brief contact into a scheduled appointment.
• What steps do you take to ensure calendar accuracy for multiple agents?
• How comfortable are you using DocuSign for signing documents?
• Describe your approach to maintaining a quiet, distraction-free workspace.
• How would you escalate technical or complex requests to an agent?
• Tell us how you measure and improve your own client service performance.

General Interview Questions (6)

• Tell me about yourself and why you want this role.
• What are your strengths and areas for improvement?
• Describe a difficult customer interaction and how you resolved it.
• How do you organize and manage your time during a shift?
• Where do you see yourself in a year in a remote support role?
• Why should we hire you over other candidates?

Suggested Answers — Talking Points

• Highlight concrete examples: number of calls handled, appointment conversion rates, response times.
• Show familiarity with CRM basics: logging lead source, tags, follow-ups, and appointment notes.
• For escalation: explain clear steps—acknowledge, gather details, inform the agent, follow up.
• On quiet workspace: describe your setup (headset, stable internet, backup power plan if applicable).
• Express flexibility: weekend availability and willingness to cover occasional weekday shifts.

Do’s (7)

• Do test your audio and internet before any scheduled screening call.
• Do prepare concise examples of past client interactions.
• Do show basic CRM familiarity or a willingness to learn quickly.
• Do confirm your PT availability and time-zone clarity.
• Do dress smart-casual for video interviews to present professionally.
• Do keep answers brief, structured, and outcome-focused.
• Do follow up with a polite thank-you message after your interview.

Don’ts (7)

• Don’t arrive late, even to a short screening call.
• Don’t exaggerate experience with specific CRMs you have not used.
• Don’t speak negatively about past teams or clients.
• Don’t use slang or overly casual language in professional interactions.
• Don’t read long scripts—speak naturally and confidently.
• Don’t forget to mute background noise and disable notifications during calls.
• Don’t ignore follow-up instructions or next-step requests from recruiters.

Preparation Checklist

• Confirm PT availability and write it clearly on your application.
• Prepare a one-page summary of relevant experience and key metrics.
• Test your headset, microphone, and internet before any call.
• Have a quiet, well-lit space for video calls.
• Keep a notepad for quick CRM demo notes during screenings.
• Review common CRM tasks: creating a contact, scheduling an appointment, adding notes.

Extra Pro Tips

• Practice a 60-second pitch about your experience and reliability.
• If you lack CRM experience, prepare a short note on how you learn tools quickly with examples.
• Use specific metrics when possible: average handle time, appointment conversion, or response time.
• Keep a concise troubleshooting script for technical issues during live client support.

Tips to Work With This Role

1. Overview

This role functions as the first human touchpoint for prospective clients. You gather essential details, qualify leads, and ensure agents’ schedules are accurately filled. Strong communication and punctuality are the core requirements.

2. Step-by-Step Process (Workflow)

Incoming contact → Greet & collect details → Log in CRM → Offer appointment slots → Confirm & calendar invite → Send follow-up message if needed → Escalate complex cases to agents

Tools, Documents & Platforms

• Google Workspace (Gmail, Calendar, Drive)
• Follow Up Boss (or similar CRM) — contact logging and reminders
• DocuSign or similar for signatures
• Zoom or Google Meet for screenings and internal check-ins

3. Illustrative Example — Problem vs Solution

Problem: A potential client calls and cannot reach an agent; they leave without booking.

Solution: As Client Care Specialist, you answer within two rings, capture the client’s needs, offer same-day or next-day appointment slots, and send a confirmation text and calendar invite. The lead becomes a booked appointment and later a closed client.

4. Learning & Resources (Recommended)

• Free intro: Google Digital Garage — customer service or digital skills short courses.
• Professional certificate: Google IT Support or Google Workspace certification for administrative efficiency.
• Advanced option: Coursera / edX professional certificates in communication or business administration for long-term growth.

5. Quick Sample Response Templates (Short)

• Phone greeting: “Good morning, this is [Your Name] with The Renée White Team. How can I assist you today?”
• Scheduling confirmation: “Thank you — I’ve scheduled you for [date/time]. You will receive a calendar invite and a confirmation text shortly.”
• Escalation note: “I’m going to connect you with an agent who can provide more details. May I place you on a brief hold while I notify them?”

Practical Next Steps — Apply Now

1) Open the application form and complete it with accurate contact information. 2) Confirm weekend availability in Pacific Time (PT). 3) Prepare to demonstrate clear spoken English in a screening call.

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Curated by Jane Emmanuel

“Action creates possibilities — hesitation only delays success.”

Applications are reviewed on submission. Apply now before the role is filled.

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