Customer Service Representative Job in Lagos – Full Application Guide
If you are searching for a reliable Customer Service Representative job in Lagos, this opportunity with First Excelsia Professional Services Limited could be the career breakthrough you need. This role is ideal for professionals who enjoy solving problems, communicating with people, and delivering excellent service in a fast-paced environment.
This is a full-time position designed for individuals who want stability, career growth, and hands-on experience in customer relationship management. If you have strong communication skills and enjoy helping customers, this job is a strong fit.
About the Customer Service Representative Role
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
As a Customer Service Representative, you will serve as the primary link between the company and its customers. Your job is to ensure that customer questions, complaints, and service requests are handled professionally and efficiently. This role requires patience, attention to detail, and the ability to multitask.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and in-person channels.
- Resolve complaints and escalate complex issues appropriately.
- Provide accurate and clear information about products and services.
- Update and maintain customer records using CRM systems.
- Work closely with internal teams to ensure quick issue resolution.
- Maintain high customer satisfaction and service quality standards.
Job Requirements
- Bachelor’s Degree in Business, Marketing, Communications, or related field.
- Minimum of 2 years of customer service experience.
- Telecommunications industry experience is an advantage.
- Excellent spoken and written communication skills.
- Ability to multitask and work under pressure.
- Basic computer skills including Microsoft Office and CRM tools.
Salary and Benefits
This Customer Service Representative job in Lagos offers a competitive salary and opportunities for professional growth, including access to certification programs, career development resources, and modern work tools.
How to Apply
To apply for this Customer Service Representative job in Lagos, send your updated CV to the email below using the job title as the subject:
talentsearch@firstexcelsia.com
Application Closing Date: 16th December, 2025.
Sample CV Template
Address: Lagos, Nigeria
Phone: 080XXXXXXXX
Email: yourname@email.com
Professional Summary:
Customer Service Representative with over 2 years of experience in handling customer inquiries, resolving complaints, and improving customer satisfaction.
Work Experience:
Customer Service Officer
Company Name – Lagos
2022 – 2024
Key Skills:
Customer Support
CRM Tools
Microsoft Office
Complaint Resolution
Sample Cover Letter
I am writing to express my interest in the Customer Service Representative position. With over two years of experience in customer support roles, I have developed strong communication and problem-solving skills that make me a great fit for this role.
I am confident in my ability to deliver excellent service and contribute positively to your team.
Yours sincerely,
Your Name
Sample Motivation Letter
Sample Email Application
Dear Hiring Manager,
Please find my CV attached for your review. I am applying for the Customer Service Representative role and would appreciate the opportunity to contribute to your team.
Kind regards,
Your Name
Phone Number
Interview Preparation Guide
Role-Specific Questions and Suggested Answers
- How do you handle difficult customers? – Stay calm, listen actively, empathize, and provide solutions.
- What CRM tools have you used? – Mention systems like Zendesk, HubSpot, or similar platforms.
- How do you manage high call volumes? – Prioritize, stay organized, and use scripts when needed.
- How do you ensure customer satisfaction? – Follow up, confirm resolutions, and communicate clearly.
- Have you worked in telecom before? – Explain any relevant experience.
- Describe a time you resolved a complaint. – Use the STAR method.
- How do you handle multitasking? – Explain your time management approach.
- What do you do when you don’t know an answer? – Escalate and research quickly.
- How do you maintain accuracy in records? – Double-check entries and follow procedures.
- What motivates you in customer service? – Talk about helping people and problem-solving.
General Interview Questions
- Tell us about yourself.
- Why should we hire you?
- What are your strengths and weaknesses?
- Where do you see yourself in 5 years?
- How do you handle stress?
- Why do you want this job?
Do’s and Don’ts
Do’s:
- Dress professionally.
- Be polite and confident.
- Maintain eye contact.
- Speak clearly.
- Research the company.
- Arrive early.
Don’ts:
- Don’t argue with the interviewer.
- Don’t speak negatively about past employers.
- Don’t arrive late.
- Don’t use slang.
- Don’t interrupt.
- Don’t appear distracted.
Preparation Checklist
- Review your CV.
- Research the company.
- Prepare your documents.
- Plan your route or internet setup.
- Practice clear communication.
Extra Pro Tips
- Use confident body language.
- Smile warmly.
- Ask intelligent questions.
- Follow up with a thank-you email.
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