Service Delivery Officer at Cobranet Limited (Lagos)

Service Delivery Officer job in Lagos is now open at Cobranet Limited, a well-established internet solutions company with over two decades of industry experience. If you enjoy coordinating teams, managing operations, and ensuring excellent customer service in a tech-driven environment, this opportunity may be the career step you need.

Cobranet Limited, incorporated in 2003, is known for delivering reliable internet connectivity across Nigeria. With a robust and fully redundant network infrastructure boasting over 99.5% availability, the company continues to expand its footprint while maintaining high service standards.

Job Details

• Job Title: Service Delivery Officer
• Location: Lagos
• Employment Type: Full-time
• Application Deadline: 31st December, 2025

Job Description

As a Service Delivery Officer at Cobranet Limited, you will serve as a central support system for the field sales and service teams. You will coordinate schedules, manage documentation, communicate with clients, and ensure smooth order processing. Your role is critical to maintaining operational efficiency and customer satisfaction.

Key Responsibilities

• Coordinate the sales and service teams by managing schedules and documentation.
• Ensure availability and adequacy of sales and service materials.
• Handle customer complaints and provide after-sales support when required.
• Process orders accurately and in a timely manner.
• Maintain electronic records of financial and non-financial data and prepare reports.
• Inform clients about unforeseen delays or service issues.
• Monitor team performance, identify gaps, and suggest improvements.

Job Requirements

• B.Sc or BA in Business Administration or a related field.
• Certification in sales or marketing is an added advantage.
• Background in computer science or engineering is beneficial for technical coordination.
• Previous experience as a project administrator in the IT sector.
• Good understanding of software development and web technologies.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office tools.
• Ability to work well within a team and maintain a high level of dedication.

How to Apply

Interested and qualified candidates should send their CV via EMAIL: recruitment@cobranet.ng, using “Service Delivery Officer” as the subject of the email.

Sample Application Templates

Sample CV (Service Delivery Officer)

Sample Cover Letter

Sample Application Email

Interview Preparation Guide

Possible Interview Questions

• Can you describe your experience coordinating service or sales teams?
• How do you handle customer complaints in a technical environment?
• What tools do you use to track schedules and service delivery?
• How do you manage multiple deadlines at once?
• Describe a time you improved a service delivery process.

Suggested Answers: Focus on teamwork, organization, customer satisfaction, use of tools like Microsoft Office or CRM systems, and measurable improvements you achieved.

Do’s

• Research Cobranet Limited and its services.
• Prepare examples from your past work.
• Dress professionally.
• Communicate clearly and confidently.

Don’ts

• Do not speak negatively about past employers.
• Avoid vague answers.
• Do not arrive late.
• Avoid overconfidence without evidence.

Preparation Checklist

• Updated CV and copies.
• Knowledge of the role and company.
• Professional attire.
• Positive body language.

Extra Pro Tip: Emphasize your ability to support both technical teams and customers effectively.

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