Graduate Trainee – Customer Care Agent Job at Swift Networks Limited (Lagos)
Swift Networks Limited, a leading facilities-based telecommunications services provider in Nigeria, is currently recruiting a Graduate Trainee – Customer Care Agent to support its rapidly expanding broadband and enterprise connectivity services.
Founded in 2002, Swift Networks has invested heavily in next-generation networking technologies, building a robust multi-service platform that delivers high-speed internet, telephony, and IP-VPN solutions to residential and enterprise customers across Nigeria.
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
This role is ideal for fresh graduates who are passionate about customer service, communication, and building long-term customer relationships within the telecom industry.
Job Overview
- Job Title: Graduate Trainee – Customer Care Agent
- Location: Lagos Island, Lagos
- Employment Type: Full-time
- Salary: ₦100,000 – ₦116,000 monthly
Role Description
Swift Networks is seeking a dynamic and customer-focused graduate trainee to function as a retention specialist within its customer care team. In this role, you will interact directly with customers, resolve service issues, gather feedback, and contribute to strategies that improve customer satisfaction and retention.
The position requires empathy, patience, strong communication skills, and the ability to remain professional under pressure while handling technical and service-related queries.
Key Responsibilities
- Responding to inbound and outbound customer calls and resolving issues promptly
- Handling technical queries related to VOIP, Internet, LTE, WTTx, Fibre, and WiFi services
- Using CRM systems to log, track, and resolve customer complaints
- Escalating complex issues to relevant internal teams using approved tools
- Assisting customers with online payment processing and service usage
- Developing and implementing customer retention strategies
- Negotiating renewals and maintaining strong customer relationships
- Providing regular feedback to supervisors on customer trends and concerns
- Participating in training sessions and staying updated on product offerings
Requirements & Qualifications
- Minimum of a 2:1 (Upper Credit) Bachelor’s degree in Sales, Marketing, or a related field
- Entry-level role – suitable for fresh graduates
- Strong customer service and interpersonal skills
- Excellent communication and conflict resolution abilities
- Working knowledge of CRM tools, Microsoft Excel, and Outlook
- Ability to remain calm in high-pressure situations
- High level of empathy, patience, and professionalism
How to Apply
Interested and qualified candidates should send their CV to:
EMAIL: hr@swiftng.net
Use “Graduate Trainee – Customer Care Agent” as the subject of the email.
Application Deadline: 31st January, 2026
How This CV Helps You Stand Out for This Role
Who This CV Is For:
This CV is designed for fresh graduates and entry-level candidates seeking customer care or call center roles within the telecom or service industry. It is suitable for applicants based in Nigeria, particularly Lagos. It is not recommended for senior professionals or candidates applying for highly technical engineering roles.
Why This CV Works for This Job:
The CV emphasizes customer service skills, communication ability, CRM familiarity, and conflict resolution—key competencies recruiters at Swift Networks prioritize. It includes ATS-friendly keywords commonly used in telecom customer care recruitment and follows a clean structure recruiters can scan quickly.
Customization Checklist:
Ensure you replace the trainee summary with your own background, add any internship or NYSC experience, tailor skills to customer service tools you’ve used, and update contact details before submission.
Recruiter Insight:
A common mistake applicants make is submitting generic CVs without highlighting customer-facing experience. Recruiters care more about attitude, communication, and problem-solving skills than technical expertise at this level.
Soft Assistance Prompt:
Applicants who want professional guidance often choose CV review or customization support before applying.
Sample ATS-Optimized CV – Graduate Trainee Customer Care Agent
Sample Cover Letter
Interview Preparation Guide
Role-Specific Questions:
- How would you handle an angry customer experiencing internet downtime?
- What does customer retention mean to you?
- How would you explain a technical issue to a non-technical customer?
- Describe a time you resolved a customer complaint.
- How do you prioritize multiple customer issues?
- What CRM tools are you familiar with?
- How would you upsell services without annoying customers?
- Why do you want to work in telecom customer care?
General Questions:
- Tell us about yourself.
- Why Swift Networks?
- What are your strengths and weaknesses?
- How do you handle stress?
- Where do you see yourself in five years?
Do’s: Research the company, dress professionally, listen actively, stay calm, ask questions, be polite.
Don’ts: Interrupt interviewers, criticize past employers, give vague answers, appear impatient, exaggerate skills, arrive late.
Preparation Checklist: Printed CV, valid ID, knowledge of Swift Networks services, professional attire, positive mindset.
Pro Tip: Interviewers value attitude and communication over technical knowledge for trainee roles.
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