Receptionist – Apply As Soon As Possible

Citi Residence is a premium boutique accommodation and serviced apartment destination located within the prestigious Onikoyi Estate along Banana Island Road, Lagos. Designed for business travelers, expatriates, and extended-stay guests, Citi Residence offers a calm, secure, and refined hospitality experience that goes beyond basic lodging.

This opportunity is offered by Citi Residence.

This is a full-time position.

This role is based in Ikoyi, Lagos, Nigeria.

The Receptionist serves as the first point of contact for guests and plays a key role in maintaining the professional image and smooth daily operations of the residence. This position is best suited for someone organized, courteous, and comfortable handling both guest-facing and administrative tasks.

Key Responsibilities

• Schedule and manage guest reservations accurately.
• Assist guests with check-in and check-out procedures.
• Maintain guest records and update reservation details.
• Prepare invoices and support basic billing activities.
• Respond politely and professionally to guest inquiries.
• Support general front desk and administrative operations.

Required Qualifications

• Relevant educational qualifications.
• Previous work experience in a receptionist or customer-facing role is an advantage.
• Strong communication and interpersonal skills.
• Basic computer and record-keeping skills.
• Professional appearance and positive attitude.

How to Apply

Interested candidates should apply through the official application link provided.

If you remember only one thing, let it be this rule. First impressions matter greatly in hospitality roles.

Professional Email Application Guidance (Entry-Level)

Your email should be polite, brief, and well-structured. Clearly state that you are applying for the Receptionist position at Citi Residence, mention your availability, and indicate that your CV is attached. Avoid long explanations and keep the tone respectful and professional.

WhatsApp DM Guidance (Entry-Level)

If contacted or following up via WhatsApp, introduce yourself clearly, reference the Receptionist role at Citi Residence, confirm that your CV has been sent, and express interest in an interview opportunity. Keep the message short and courteous.

CV Strategy for This Role (Before You Write)

For an entry-level receptionist role, recruiters focus on reliability, communication, and professionalism rather than complex experience.

• Highlight any front desk, customer service, or administrative experience.
• Emphasize communication skills and guest interaction.
• Show attention to detail and organizational ability.
• Include availability and willingness to learn.

Interview Preparation Guide

Role-Specific Interview Questions

• How would you welcome a guest arriving for the first time?
• How do you handle multiple guests needing assistance at once?
• What would you do if a guest complains about their room?
• How do you ensure accurate guest records?
• Why is professionalism important at the front desk?
• How do you handle confidential guest information?
• Describe a time you assisted a customer.
• How do you stay organized during busy periods?

General Interview Questions

• Tell us about yourself.
• Why do you want to work at Citi Residence?
• How do you handle stress?
• What does good customer service mean to you?
• Are you comfortable working shifts?

Do’s and Don’ts

• Do dress professionally for the interview.
• Do speak clearly and politely.
• Do show willingness to learn.
• Don’t arrive late.
• Don’t speak negatively about past employers.
• Don’t appear distracted or unprepared.

Hospitality recruiters prioritize attitude, professionalism, and communication over long job histories.

Professional CV for This Role

How This CV Helps You Stand Out for This Role

This CV is tailored to what hospitality recruiters typically screen for at entry level.

• Directly reflects front desk and guest service responsibilities.
• Uses common ATS keywords such as “receptionist,” “guest relations,” and “check-in.”
• Emphasizes professionalism and reliability.
• Aligns with daily operational needs of a serviced apartment.

Even strong candidates lose opportunities due to small CV misalignments. A second review can help ensure clarity, relevance, and confidence before submission.

Cover Letter Template

Motivation / Statement of Interest

Professional Email / Reference Request

Present yourself calmly, politely, and confidently. These qualities matter deeply in hospitality roles.