Server — The Foodhub by CWC (Server job in Lagos)

Server job in Lagos at The Foodhub by CWC is a hands-on role for someone who enjoys fast, friendly service and attention to detail. The Foodhub is a growing fast-casual restaurant in Lekki serving local and continental dishes. We are looking for servers who welcome guests, manage orders precisely, and help deliver memorable dining experiences.

About The Foodhub by CWC

The Foodhub by CWC has built a reputation for tasty, healthy options and dependable service since 2021. With over 13 years of hospitality experience behind the team, TFH serves busy professionals, families, and food lovers who want fast, flavourful meals without compromise.

Job Summary

The Server will welcome guests, take accurate orders, support display and stocking, and ensure service areas are clean and presentable. You will process bills using the point-of-sale system and support online orders received from e-commerce platforms.

Key Responsibilities

• Welcome guests and guide them in selecting dishes.
• Take food and beverage orders accurately and relay them to production.
• Ensure trays and displays are fresh, well stocked, and attractive.
• Process bills via POS, collect payments, and issue receipts.
• Handle guest questions and recommendations professionally.
• Receive feedback and complaints positively and follow up until resolved.
• Perform cleaning and sanitation of service station and dining areas.
• Manage packaging materials and serving utensils stock at the station.
• Process orders from e-commerce platforms and coordinate with kitchen/logistics.

Experience & Requirements

• 1–2 years’ experience in a similar server role or hospitality position.
• Friendly, patient attitude and strong customer service skills.
• Basic knowledge of POS systems and cash handling.
• Ability to work in a fast-paced environment and maintain cleanliness standards.
• Good communication skills and teamwork mindset.

Location: Lekki, Lagos
Employment Type: Full-time
Application Closing Date: 10th November, 2025

How to Apply

Interested and qualified candidates should send their CV to: careers@thefoodhubcwc.com using the job title as the subject of the email.

Sample CV (Server)

Sample Cover Letter

Sample Motivation Statement

Sample Application Email

Interview Preparation Guide

Role-specific Questions (10) & Suggested Answers

• How do you welcome and seat guests?
  Talk about greeting with a smile, offering seating options, and mentioning specials or popular items.
• How do you handle an incorrect order?
  Explain apologising, confirming the mistake, notifying the kitchen immediately, and following up with the guest.
• Describe how you manage multiple tables during peak times.
  Mention prioritising hot-food delivery, quick check-ins, and using order tickets to avoid mistakes.
• What POS systems have you used?
  Name systems used and describe basic tasks: entering orders, processing payments, printing receipts.
• How do you respond to a complaint about food temperature or quality?
  Apologise, offer to replace or reheat, involve a manager if needed, and check back after resolution.
• How do you ensure cleanliness during service?
  Describe constant clearing of tables, sanitising surfaces, and checking trays/displays regularly.
• How do you suggest complementary items to guests?
  Use friendly recommendations based on what they ordered, highlight best-sellers or combos.
• How do you process online orders and coordinate with kitchen staff?
  Explain confirming order details, printing or forwarding tickets, and informing the kitchen of any special requests.
• Tell us about a time you provided excellent guest service.
  Use a short STAR example: situation, action taken, and positive result (guest returned or complimented service).
• How do you handle cash reconciliation at the end of your shift?
  Describe counting, matching receipts to POS records, and reporting discrepancies to the supervisor.

General Interview Questions (6) & Suggested Answers

• Tell me about yourself.
  Give a short career summary focused on hospitality experience and customer service strengths.
• What are your strengths?
  Mention punctuality, attention to detail, quick learning, and friendly communication.
• What is your biggest challenge at work and how do you manage it?
  Pick a real challenge (e.g., busy shifts) and explain organisation techniques used.
• How do you handle stress?
  Discuss staying calm, breathing, and prioritising tasks while keeping guest focus.
• Why do you want to work here?
  Show knowledge of TFH’s values: quality food, fast service, and guest satisfaction.
• Do you have any questions for us?
  Ask about shift patterns, training, and opportunities for growth.

Do’s & Don’ts (6 each)

• ✅ Do arrive early and be neatly groomed.
• ✅ Do practice clear, polite greetings and short menu pitches.
• ✅ Do double-check orders before sending them to the kitchen.
• ✅ Do keep service areas tidy throughout your shift.
• ✅ Do use the POS correctly and report discrepancies promptly.
• ✅ Do follow up with guests after the meal to confirm satisfaction.
• ❌ Don’t ignore a guest complaint — address it immediately.
• ❌ Don’t leave dirty trays or plates unattended.
• ❌ Don’t use your phone in front of guests during service.
• ❌ Don’t argue with guests — stay calm and escalate if needed.
• ❌ Don’t miscount cash or alter receipts.
• ❌ Don’t forget to brief the next shift on outstanding orders.

Preparation Checklist

• Update and print your CV; have a clean digital copy ready.
• Prepare 3 short STAR stories about service, teamwork, and problem-solving.
• Review typical menu items and any daily specials if available online.
• Dress smart-casual and test any required tech for virtual interviews.
• Bring ID and references if asked.

Extra Pro Tips

• Speak clearly and keep answers short and specific.
• Show enthusiasm for food and guest service.
• If unsure, describe how you would handle the situation step by step.
• Follow up with a short thank-you email after the interview.

Tips to Work With (Server Role)

1. Overview

The Server ensures guests enjoy a smooth dining experience. Core tasks include greeting guests, taking accurate orders, handling payments, and maintaining service hygiene. The role keeps the restaurant running and supports kitchen and delivery operations.

2. Step-by-Step Process (Workflow)

• Greet: Welcome guest and offer menu highlights.
• Take Order: Note orders with modifiers and confirm temperatures/allergies.
• Submit: Enter order into POS and inform kitchen.
• Serve: Ensure correct plates/trays and check quality.
• Close: Process payment, print receipt, thank guest, and clear table.

3. Illustrative Example (Problem → Solution)

Problem: A guest receives the wrong dish during a busy lunch shift.
Solution: Apologise promptly. Offer to replace the dish immediately. Inform kitchen and prioritise the correct order. Offer a small gesture (e.g., free drink) if appropriate. Follow up after the guest eats to confirm satisfaction. Result: error corrected and guest leaves positive feedback.

4. Learning & Resources

• Customer Service Fundamentals — Coursera (free audit)
• Food Safety and Hygiene — Alison (certificate)
• OpenLearn — Customer Service & Business Skills (advanced)

Final Notes

If you enjoy fast-paced service and take pride in guest satisfaction, this Server job in Lagos at The Foodhub by CWC could be a great fit. Tailor your CV and cover letter to show reliability, POS experience, and a friendly service style.

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel

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