Customer Service Officer — Majeurs Holdings Limited

Customer Service Officer (focus keyword) at Majeurs Holdings Limited is a hands-on role for someone who loves combining warmth with operational precision. Majeurs is a design-led, tech-enabled furniture company that crafts premium products with an African soul. This role is ideal for professionals who want to own the client journey — from first enquiry to final delivery — and grow within a high-performing brand.

What the role involves

The Customer Service Officer will manage all inbound and outbound communications across channels (WhatsApp, phone, email, Instagram, and showroom). You’ll finalise orders, coordinate with production and logistics, and keep customers informed until delivery. The goal is simple: every customer feels heard, informed, and delighted.

Key Responsibilities

• Handle customer enquiries across WhatsApp, phone, email, Instagram DMs and in-showroom.
• Manage end-to-end order finalisation — quotations, confirmations, coordination for production and delivery.
• Log and maintain detailed customer records using the company CRM.
• Send proactive updates about production status, delivery timelines and order progress.
• Resolve complaints and escalations calmly to achieve satisfactory outcomes.
• Liaise with production, logistics and finance to ensure on-time fulfilment.
• Track customer feedback and recurring issues to recommend process improvements.
• Provide weekly reports on enquiries, orders closed, and customer satisfaction trends.

Who you are (ideal candidate)

• Bachelor’s Degree in Business, Communications, or related field (preferred).
• 3+ years’ customer service experience — retail, furniture, or luxury brands preferred.
• Strong verbal and written communication — articulate, empathetic, and professional.
• Highly organised and detail-oriented; comfortable managing several conversations at once.
• Tech-savvy with CRM tools, spreadsheets and digital communications.
• Calm under pressure, solution-driven, and passionate about design and quality.

Compensation & Perks

• Base Salary: ₦180,000 – ₦350,000 per month (depending on experience).
• Performance Bonus: Up to ₦10,000 quarterly for meeting service KPIs.
• Growth path to Customer Experience Lead or CRM & Sales Support Manager (12–18 months).
• Hybrid schedule (2 days remote, 3 days onsite) and access to training in customer experience and CRM systems.

What success looks like (after 90 days)

• Mastered product range, brand tone and service protocols.
• Customer enquiries are responded to within minutes, not hours.
• Orders flow smoothly from enquiry to delivery with minimal follow-ups.
• Customers describe the experience as professional, personal and premium.

Application Details

Closing Date: 30th November, 2025
How to Apply: Send your CV and a short cover note (max 150 words) explaining why you’re perfect for this role to: hr@majeursholdings.com using “Customer Service Officer – [Your Name]” as the email subject.

Sample CV (Customer Service Officer)

Sample Cover Letter

Sample Motivation Statement

Sample Application Email

Interview Preparation Guide

Role-specific Questions (10) & Suggested Talking Points

• How do you prioritise customer enquiries across channels?
  Explain triage using CRM tags, urgency rules, and SLAs; give an example of prioritising delivery issues over general questions.
• Describe your process for finalising an order from quotation to delivery.
  Walk through steps: confirm specs, create order in CRM, coordinate with production, confirm delivery slot, send proactive updates.
• Tell us about a time you turned a complaint into a positive outcome.
  Use STAR: situation, action (apology + fix), result (retained customer, improved rating).
• Which CRM tools have you used and what for?
  Mention systems (e.g., HubSpot, Zoho, Pipedrive), features used: pipelines, tags, reminders, reporting.
• How do you communicate production delays to a customer?
  Be honest, give new timeline, offer alternatives (expedited shipping, small compensation), and confirm follow-up.
• How do you measure customer satisfaction?
  Talk about NPS, CSAT surveys, follow-up calls and tracking repeat purchases.
• How would you manage multiple high-priority requests at once?
  Explain triage, delegation, setting expectations, and using templates for quick responses.
• How do you collect and use customer feedback?
  Describe logging feedback, identifying patterns, and sharing suggestions with production or ops teams.
• Give an example of improving an internal process.
  Mention a process you automated or simplified and the measurable impact.
• Why Majeurs — what draws you to our brand?
  Show knowledge of their design-led approach and align your passion for quality and customer experience with their mission.

General Interview Questions (6) & Suggested Answers

• Tell me about yourself.
  Brief career snapshot, most relevant achievements, and why this role fits your goals.
• What are your strengths and weaknesses?
  Pick strengths aligned to the role; for weaknesses, choose something you’re actively improving.
• How do you handle stress?
  Describe organisational tools, prioritisation, and maintaining calm communication.
• Describe a time you worked in a team to solve a problem.
  Use a concise STAR example showing collaboration and results.
• Where do you see yourself in two years?
  Show ambition tied to customer experience leadership at Majeurs.
• Do you have any questions for us?
  Ask about team structure, KPIs, training and growth path.

Do’s & Don’ts (for interview and role)

• ✅ Do research Majeurs’ product range and tone before the interview.
• ✅ Do prepare concrete examples of customer wins and process improvements.
• ✅ Do demonstrate empathy in your answers — service is relational.
• ✅ Do ask meaningful questions about KPIs and tools used.
• ❌ Don’t give vague answers — use numbers and examples.
• ❌ Don’t blame previous employers; focus on learning.
• ❌ Don’t overpromise on skills you haven’t used.
• ❌ Don’t ignore follow-up; always send a thank-you note.

Preparation Checklist

• Update and print your CV; have a tidy digital copy ready.
• Draft short stories (STAR format) for 5–7 likely questions.
• Review Majeurs’ website and social channels to understand tone and products.
• Prepare questions about KPIs, training and progression.
• Choose professional attire and test all tech if the interview is virtual.

Extra Pro Tips

• Open with a concise 30-second introduction that connects your experience to Majeurs’ mission.
• Use numbers (response times, order volumes, satisfaction improvements) to add credibility.
• Mirror the interviewer’s tone — professional but warm — to build rapport.
• Follow up within 24 hours with a short, polite thank-you email restating interest.

Tips to Work With (Customer Service Officer)

1. Overview

The Customer Service Officer is the brand’s frontline: managing enquiries, finalising orders and ensuring the delivery experience reflects the product’s premium value. Core responsibilities include multi-channel communication, CRM maintenance, order coordination and customer recovery. This role matters because positive service directly impacts repeat business and reputation.

2. Step-by-Step Process (workflow)

• Receive — Capture enquiry (channel, client details, urgency).
• Log — Enter details into CRM, assign tags and reminders.
• Confirm — Provide quotation, confirm specifications and payment plan.
• Coordinate — Handover to production with clear brief and timelines.
• Update — Send scheduled status updates to the client.
• Deliver — Confirm delivery, collect feedback and close the ticket.

3. Illustrative Example (Problem → Solution)

Problem: A client’s bespoke sofa delivery was delayed and the client was upset.
Solution: The Customer Service Officer apologised, communicated a new delivery window, arranged a priority delivery slot, coordinated a small token (discount on next service), and followed up after delivery to confirm satisfaction. Result: the client posted a positive review and became a repeat customer.

4. Learning & Resources (upskill)

• Customer Service Fundamentals — Coursera (free audit available)
• LinkedIn Learning — Customer Service Courses (professional certificates)
• OpenLearn — Customer Service and Relationship Management (advanced modules)

Final Notes

If you’re excited about a role where design, quality and service come together — and you enjoy building calm, professional experiences for customers — this role at Majeurs is worth applying for. Tailor your application materials to show measurable impact in CRM, order coordination and customer satisfaction.

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel

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