Customer Service Officer at Rome Business School Nigeria
Rome Business School Nigeria, located in Ikeja, Lagos, is a satellite campus of the prestigious Rome Business School in Italy. The institution bridges the gap between classroom learning and the job market through managerial training and research excellence.
Their mission is to train professionals, entrepreneurs, and managers with both competence and ethics, ensuring they contribute to building a fairer, more prosperous society.
Position Details
- Job Title: Customer Service Officer
- Location: Ikeja, Lagos
- Employment Type: Full-time
- Application Deadline: 30th September, 2025
Key Responsibilities
- Coordinate at least 2 Master’s programs
- Support students by responding to queries and requests
- Upload lecture materials and assessments on the VLE
- Set up classrooms and provide logistical support to faculty
- Prepare transcripts, results, and Master’s Degree certificates
- Host and monitor online and on-campus lectures during weekdays and weekends
Requirements
- B.Sc or HND in any discipline
- 2–4 years of relevant experience
- Strong communication and coordination skills
- Flexibility to work on weekends (essential)
How to Apply
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Interested candidates should send their CV to Chinyere@romebusinessschool.ng using “Customer Service Officer” as the subject line.
Official source: Rome Business School Nigeria Careers
📄 Sample CV (Customer Service)
Phone | Email | Location | LinkedIn
Career Summary:
Dedicated customer service professional with 3+ years of experience supporting students, coordinating programs, and managing academic logistics.
Key Skills:
– Student support & engagement
– Program coordination
– Communication & problem-solving
– Online/onsite class monitoring
Work Experience:
Customer Service Assistant | [Previous Company]
– Handled student queries, improved satisfaction by 25%
– Coordinated academic events and supported faculty
Education:
B.Sc / HND – [Discipline], [Institution], [Year]
References: Available on request
📄 Sample Cover Letter
I am excited to apply for the Customer Service Officer role at Rome Business School Nigeria. With over 3 years of experience in academic coordination and student support, I have developed strong organizational and interpersonal skills that align perfectly with this role.
In my previous role, I successfully managed multiple academic programs, uploaded course materials, and provided timely student support. I am also flexible with weekend duties, ensuring smooth academic operations.
I look forward to the opportunity to contribute to Rome Business School Nigeria’s mission of shaping competent, ethical professionals.
Sincerely,
[Your Full Name]
Interview Preparation Guide
Role-Specific Questions
- How do you handle multiple student requests at the same time?
- Describe a time you managed program coordination successfully.
- How would you support faculty during live lectures?
- What’s your process for uploading and checking course materials?
- How do you handle a dissatisfied student?
General Questions
- Tell us about yourself.
- Why do you want to work at Rome Business School Nigeria?
- What are your strengths and weaknesses?
- Where do you see yourself in 3–5 years?
Do’s & Don’ts
- Do: Research the school’s values and mission
- Do: Share specific success stories from past roles
- Do: Dress professionally and arrive early
- Don’t: Speak negatively about past employers
- Don’t: Give vague answers without examples
Preparation Checklist
- Updated CV and Cover Letter
- Copies of academic certificates
- Professional attire
- Knowledge of Rome Business School programs
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