Service Delivery Officer – Cobranet Limited (Lagos)
Cobranet Limited, established in 2003, is a reputable internet solutions provider in Nigeria. With a strong footprint across the digital landscape, Cobranet is committed to connecting every segment of society with reliable access to the online world.
About the Role
We are seeking a highly organized and experienced Service Delivery Officer to join our team in Lekki Phase 1, Lagos. This role requires someone who can support the field sales team by managing schedules, handling documentation, coordinating operations, and ensuring customers receive timely feedback and assistance.
Key Responsibilities
- Coordinate sales activities by managing schedules, documents, and communication flow.
- Ensure sales-related equipment and materials are adequate and ready for use.
- Provide after-sales support and respond to customer complaints promptly.
- Accurately process orders and maintain electronic records for reporting.
- Communicate unforeseen delays or challenges to clients.
- Monitor team performance, identify gaps, and recommend improvements.
Job Requirements
- B.Sc/BA in Business Administration or related field (sales/marketing certification is an advantage).
- Background in computer science or engineering is a plus for technical projects.
- Experience in IT project administration or sales coordination roles.
- Strong technical understanding of web technologies/software development.
- Excellent communication, documentation, and organizational skills.
- Proficiency in Microsoft Office, particularly Excel.
- Ability to work under pressure and collaborate effectively with teams.
Application Details
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Who is this for?
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Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Closing Date: 10th September, 2025
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using “Service Delivery Officer” as the subject line.
Sample CV
Name: Jane Emmanuel
Address: Lekki, Lagos
Email: jane@email.com | Phone: 080xxxxxxx
Objective:
Detail-oriented professional seeking the Service Delivery Officer role at Cobranet Limited to leverage my organizational, documentation, and customer service skills.
Education:
B.Sc Business Administration, University of Lagos
Experience:
Service Support Intern – XYZ Ltd (2023–2024)
– Assisted in managing sales documentation and customer feedback.
– Maintained schedules and provided administrative support.
Skills:
– Microsoft Office (Excel, Word, PowerPoint)
– Documentation & Reporting
– Client Communication & Problem Solving
– Sales Coordination
Sample Cover Letter
Dear Hiring Manager,
I am excited to apply for the Service Delivery Officer role at Cobranet Limited. With a strong background in administration, sales coordination, and client support, I am confident in my ability to facilitate team operations and ensure customer satisfaction.
In my previous role as a Service Support Intern, I gained hands-on experience managing schedules, documentation, and communication between teams and clients. My proficiency in Microsoft Office and problem-solving skills will allow me to contribute immediately to your sales and service operations.
I admire Cobranet’s dedication to providing reliable internet solutions and would be honored to support your continued growth.
Sincerely,
Jane Emmanuel
Sample Motivation Letter
Dear Hiring Team,
I am writing to express my strong interest in the Service Delivery Officer role at Cobranet Limited. My academic background in Business Administration, combined with practical experience in administrative coordination, has prepared me to effectively manage schedules, documentation, and client relations.
What motivates me most is Cobranet’s mission to provide seamless digital access to communities. I am passionate about helping organizations run smoothly and am eager to bring my dedication and problem-solving skills to your team.
Thank you for considering my application.
Best regards,
Jane Emmanuel
Sample Email to Apply
Subject: Application for Service Delivery Officer Position
Dear Hiring Manager,
Please find attached my CV for your consideration for the Service Delivery Officer role at Cobranet Limited. I believe my skills in administration, documentation, and customer support align well with the requirements of this position.
I am excited about the opportunity to contribute to Cobranet’s mission of delivering reliable internet solutions. I look forward to the possibility of an interview.
Sincerely,
Jane Emmanuel
Email: jane@email.com
Phone: 080xxxxxxx
Interview Preparation Guide
Possible Questions & Suggested Answers
- Q: How do you prioritize multiple tasks under pressure?
A: I use a combination of task lists, deadlines, and communication with my supervisor to ensure high-priority tasks are handled first while maintaining accuracy. - Q: Describe your experience handling customer complaints.
A: I remain calm, listen actively, acknowledge concerns, and provide timely solutions or escalate when necessary. - Q: What tools have you used for reporting and documentation?
A: I am proficient in Microsoft Excel for tracking, reporting, and analyzing sales and operational data. - Q: How would you handle an unforeseen delay in service delivery?
A: I would immediately inform clients, explain the reason, and provide an updated timeline while reassuring them of our commitment. - Q: Tell us about a time you collaborated across teams.
A: At XYZ Ltd, I coordinated with technical and sales staff to ensure smooth client onboarding, bridging communication gaps effectively.
Do’s & Don’ts
- Do: Research Cobranet’s services and market positioning.
- Do: Showcase organizational skills with clear examples.
- Do: Demonstrate strong communication and Excel proficiency.
- Don’t: Arrive without prepared questions for the panel.
- Don’t: Downplay your ability to handle pressure.
- Don’t: Ignore teamwork examples—this role requires collaboration.
Preparation Checklist
- Update and polish your CV with relevant achievements.
- Prepare concrete examples of problem-solving and customer handling.
- Bring a notebook and pen for quick notes during the interview.
- Dress professionally in corporate attire.
- Practice confident body language and eye contact.
Extra Pro Tips
- Practice mock interviews with a friend focusing on coordination scenarios.
- Highlight how your skills can improve Cobranet’s customer satisfaction.
- Emphasize adaptability and eagerness to learn new technologies.
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Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel