Customer Experience & Social Media Officer at Tivana Workforce
Tivana Workforce, a leading workforce solutions company, is hiring a Customer Experience & Social Media Officer to join its team in Abuja (FCT). This is a full-time opportunity for passionate professionals who thrive in customer-facing roles and digital engagement.
📍 Location
Abuja (FCT)
💼 Employment Type
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
Rejected Before?
Serious Applicants
Confidential
Strategic Review
“Scholarship approved after 2 rejections.”
— MSc Applicant
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Full-time
Key Responsibilities
Customer Service (50%)
- Respond to customer inquiries via phone, email, WhatsApp, and social media.
- Handle complaints and provide timely solutions.
- Manage after-sales support, exchanges, and returns.
- Maintain customer records and feedback reports.
- Conduct satisfaction surveys and share insights.
Social Media Management (40%)
- Manage Instagram, Facebook, TikTok, and Twitter accounts.
- Create and schedule engaging content aligned with the brand voice.
- Respond to DMs, comments, and mentions promptly.
- Monitor social trends and competitors.
- Collaborate with the creative team on campaigns.
- Track and report engagement and conversion metrics.
Admin & Team Support (10%)
- Support marketing campaigns, pop-ups, and events.
- Assist in managing online customer databases.
- Coordinate with logistics for smooth deliveries.
Skills & Qualifications
- B.Sc./HND in Marketing, Communications, Business, or related field.
- 1–3 years of customer service or social media experience.
- Strong communication and problem-solving skills.
- Familiarity with social media platforms and analytics tools.
- Multitasking ability in a fast-paced environment.
- Fashion industry background (advantage).
- French communication skills (strong advantage).
Application Deadline: 14th September, 2025
How to Apply: Send your CV and a recent photograph to tivanaworkforce@gmail.com with the Job Title as the subject.
How to Apply: Send your CV and a recent photograph to tivanaworkforce@gmail.com with the Job Title as the subject.
Sample CV
Name: Jane Emmanuel
Phone: +234-000-0000 | Email: jane@email.com
LinkedIn: linkedin.com/in/janeemmanuel
Profile:
Results-driven customer service & social media officer with 3+ years of experience managing client relations and online brand presence.
Experience:
Customer Service Officer | XYZ Company | 2021–Present
– Resolved 200+ inquiries weekly with 95% satisfaction
– Boosted social media engagement by 40% through campaigns
Skills:
Customer Care | Social Media Strategy | Analytics | CRM Tools | French Communication
Sample Cover Letter
Dear Hiring Manager,
I am excited to apply for the Customer Experience & Social Media Officer role at Tivana Workforce. With a strong background in customer relations and digital content management, I excel in creating seamless customer journeys and impactful brand engagement.
I look forward to contributing my skills to Tivana’s growth.
Sincerely,
Jane Emmanuel
Sample Motivation Letter
Dear Sir/Madam,
I am motivated to join Tivana Workforce because of its reputation for innovation in workforce solutions. I am passionate about enhancing customer satisfaction while building engaging digital communities. This aligns perfectly with my career goals.
Sincerely,
Jane Emmanuel
Sample Reference Email
Subject: Reference for Jane Emmanuel
Dear Hiring Manager,
I am delighted to recommend Jane Emmanuel for the Customer Experience & Social Media Officer role at Tivana Workforce. She consistently delivers excellent customer service, drives social engagement, and adapts quickly to dynamic environments.
Best regards,
[Referee Name]
[Position]
[Contact Information]
Interview Preparation Guide
Role-Specific Questions
- How do you manage high volumes of customer inquiries?
- Describe your approach to handling complaints.
- Which tools do you use to track social media performance?
- How do you balance customer service with social media duties?
- Share an example of boosting engagement online.
General Questions
- Tell us about yourself and your career journey.
- Why do you want to work at Tivana Workforce?
- What are your career goals for the next 5 years?
- How do you handle stress in fast-paced environments?
Do’s & Don’ts
Do’s: Be confident, show problem-solving ability, provide examples, show social media creativity.
Don’ts: Don’t speak vaguely, avoid negative tone, don’t appear unprepared.
Preparation Checklist
- Research Tivana Workforce services and culture
- Prepare examples of customer problem-solving
- Review analytics tools (Meta Insights, TikTok Analytics)
- Bring CV, photo, and certificates
Pro Tips
- Show adaptability between customer service and social media.
- Emphasize bilingual skills if you speak French.
- Highlight measurable achievements (e.g., % growth, survey ratings).
Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel