Secretary — BRAE Therapi (Maryland, Lagos)

BRAE Therapi is hiring a Secretary to support centre operations, manage communications, and help keep our team and clients coordinated. This full-time role is based in Maryland, Lagos and is ideal for organised candidates with 2–4 years’ administrative experience who care about quality service for families and therapists.

What the Secretary Will Do

• Coordinate activities across the organisation to ensure efficient operations and policy compliance.
• Supervise centre and field staff (full- and part-time) and delegate responsibilities to improve performance.
• Manage calendars, appointments and schedules for senior management. Organise staff meetings, parent-therapist conferences, and training sessions.
• Maintain office supplies and handle general office administration.
• Manage incoming and outgoing correspondence: emails, phone calls, letters, packages and walk-ins.
• Proofread and prepare final reports and documents for distribution.
• Assist with the company’s social media accounts where necessary.

Who Should Apply (Requirements)

• HND or Bachelor’s degree in any discipline.
• 2–4 years of relevant administrative or secretarial experience.
• Able to work Monday to Friday; punctual and reliable.
• Good written and verbal communication skills; strong attention to detail.
• Comfortable using email, basic office software and simple scheduling tools.
• Experience supervising staff or coordinating teams is an advantage.

Location, Hours & Closing Date

• Location: Maryland, Lagos
• Employment Type: Full-time (Monday–Friday)
• Application Closing Date: 2nd October, 2025

How to Apply

Send your CV to info@brae.org.ng. Use the job title Secretary as your email subject line.

Sample Resume

Sample Cover Letter

Sample Motivation Statement

Sample Email Reference

Interview Preparation Guide — Secretary

Role-Specific Questions (8–12)

• How do you prioritise competing tasks when the office is busy?
• Describe your process for organising staff meetings and preparing minutes.
• How do you handle sensitive or emotional parent enquiries?
• How do you ensure documents and reports are error-free before sending?
• Tell us about a time you supervised staff—how did you delegate and follow up?
• Which office tools or software have you used for scheduling and record-keeping?
• How would you manage incoming correspondence and urgent requests?
• Have you managed social media or assisted with communications? Provide an example.

General Interview Questions (5–7)

• Tell us about yourself and your background.
• Why are you interested in working with BRAE Therapi?
• How do you handle constructive feedback?
• Describe a challenging situation at work and how you resolved it.
• Where do you see yourself in two years?

Suggested Answer Tips

• Structure answers with a short context, your action and the outcome (STAR-style).
• Use concrete examples: number of meetings organised, types of reports prepared, tools used.
• Emphasise communication, confidentiality, and calmness under pressure.
• Mention your familiarity with email management, scheduling tools and basic office suites.

Do’s & Don’ts

• Do arrive on time and dress professionally for the interview.
• Do bring examples or brief descriptions of past coordination tasks.
• Do show empathy when discussing parent or client interactions.
• Do confirm your availability for Monday–Friday working hours.
• Don’t exaggerate skills or claim experience with tools you haven’t used.
• Don’t speak negatively about previous employers or colleagues.
• Don’t forget to ask a couple of thoughtful questions about the role.

Preparation Checklist

• Update your CV and tailor it to administrative duties and supervision experience.
• Prepare short examples of how you handled scheduling, documentation and client enquiries.
• Bring valid ID and any relevant certificates.
• Research BRAE Therapi services so you can speak about how you’d support therapists and families.
• Practice clear, calm responses to scenario-based questions.

Extra Pro Tips

• Use a one-page summary of your top achievements to hand to interviewers if in person.
• When discussing sensitive situations, focus on empathy, confidentiality and follow-up steps.
• If asked about social media, show awareness of tone and privacy when posting on behalf of a therapy organisation.

Tips to Work With This Role — Overview & Process

1. Overview

The Secretary role supports operational efficiency by coordinating schedules, supervising staff, managing communications and ensuring accurate documentation. This role is central to client satisfaction and smooth centre operations.

2. Step-by-Step Process

• Daily check-in: Review emails, urgent messages and appointments.
• Scheduling: Confirm therapist sessions and parent meetings; update calendars.
• Coordination: Delegate tasks to centre or field staff and follow up on progress.
• Documentation: Proofread reports and prepare final documents for distribution.
• Reporting: Provide brief daily or weekly summaries to management.

3. Illustrative Example — Problem vs Solution

Problem: Multiple parents called about rescheduling and the therapist’s calendar was conflicting. Solution: The secretary consolidated calls, updated the calendar in real time, sent confirmation messages to parents and prepared a simple daily briefing for the therapists. Result: Confusion reduced and attendance improved.

4. Learning & Resources

• Free: Basic Office Skills — Microsoft Office training videos on YouTube (search “Microsoft Office beginner tutorial”).
• Professional: Coursera — Business Communications specialization for stronger written and verbal communication.
• Advanced: Certified Administrative Professional (CAP) courses for career progression.

WhatsApp Job Alerts | Telegram Vault | Proven Tools

Subscribe & Unlock Free Templates

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel