PalmPay Hiring: Collection Agent in Ikeja, Lagos
PalmPay, a leading Africa-focused fintech firm launched in 2019, is expanding its team in Ikeja, Lagos. The company is looking for a Collection Agent to support its financial operations by helping recover overdue payments and negotiating repayment plans with clients.
Job Summary
As a Collection Agent, you will handle client communication regarding outstanding overdrafts, suggest repayment solutions, and maintain accurate records to ensure smooth financial operations. Your role will help PalmPay minimize losses and sustain customer relationships.
Key Responsibilities
- Review the company’s debtor list regularly.
- Contact customers with overdue bills and advise on repayment options.
- Negotiate realistic and suitable payment plans.
- Maintain up-to-date customer payment records.
- Prepare financial statements for banks and credit departments.
- Issue final warning notices and escalate unresolved debts.
- Collaborate with lawyers and insurance agencies when required.
- Respond promptly to customer payment-related queries.
Requirements
- B.Sc, HND, or ND in Accounting, Business Management, or related fields.
- Strong negotiation and communication skills.
- Knowledge of debt collection laws and repayment plans.
- Proficiency in office and accounting software.
- Patience, resilience, and attention to detail.
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⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Preferred: Prior experience working as a Collections Officer.
Salary
₦70,000 monthly.
How to Apply
Interested candidates can apply directly via PalmPay’s application portal.
Sample CV
Sample Cover Letter
Sample Motivation Letter
Sample Application Email
Interview Preparation Guide
Possible Questions & Suggested Answers
- Q: How do you handle difficult customers who refuse to pay?
A: I stay calm, empathetic, and try to offer flexible repayment options while reminding them of their obligations. - Q: What strategies would you use to reduce overdue debts?
A: Proactive communication, clear repayment plans, and consistent follow-ups. - Q: How do you balance firmness with professionalism?
A: By listening to customers, being respectful, and maintaining a results-driven approach. - Q: What accounting software have you used?
A: I have experience with QuickBooks, Excel, and other financial tools to track payments.
Do’s & Don’ts
- Do: Learn PalmPay’s values and policies before the interview.
- Do: Prepare scenarios where you resolved payment challenges.
- Don’t: Be aggressive or rude to customers.
- Don’t: Promise repayment terms you cannot enforce.
Preparation Checklist
- Update CV and cover letter tailored to collections experience.
- Practice answering situational questions about debt recovery.
- Review debt collection laws in Nigeria.
- Dress professionally and arrive early to the interview.
Pro Tips
- Highlight negotiation wins in past roles.
- Show patience and problem-solving ability.
- Demonstrate your familiarity with fintech trends.
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