Customer Service Manager at a Reputable Culinary Brand – TeamAce Limited
TeamAce Limited – Our client, a well-established culinary brand in Lagos, is seeking a skilled and motivated Customer Service Manager to lead their service department. This role is ideal for professionals passionate about client satisfaction, team leadership, and operational excellence within the hospitality or culinary sector.
Job Overview
As the Customer Service Manager, you’ll oversee all customer interactions, ensure smooth order processing, and guide a high-performing service team toward delivering exceptional client experiences. You will manage feedback, analyze service metrics, and continuously improve customer engagement processes.
Location:
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Ikoyi, Lagos
Employment Type:
Full-time
Salary:
₦300,000 – ₦500,000 per month
Key Responsibilities
- Supervise daily customer service operations and ensure seamless order management.
- Lead, train, and motivate the customer service team for consistent excellence.
- Handle escalated complaints professionally and resolve them promptly.
- Monitor KPIs and performance reports to maintain service quality.
- Collect and analyze customer feedback for continuous improvement.
- Collaborate with other departments to enhance the customer experience journey.
Qualifications & Requirements
- B.Sc. or HND in Business Administration, Communications, Hospitality, or a related field.
- 3–5 years of experience managing a customer service or client relations team.
- Strong leadership, interpersonal, and conflict-resolution skills.
- Excellent communication and team coordination abilities.
- Proficiency with CRM systems and Microsoft Office Suite.
- Experience within hospitality, retail, or food service is a plus.
Application Deadline
15th November, 2025
How to Apply
Interested and qualified candidates should apply online using the form below:
Sample CV Template
Address | Phone | Email
OBJECTIVE:
Experienced Customer Service Manager with 5+ years in hospitality and client management seeking to lead a dynamic service team and elevate customer experience at [Culinary Brand Name].
EXPERIENCE:
Customer Service Supervisor – Taste Haven Ltd, Lagos (2021–2024)
• Managed 12-member service team with improved order turnaround by 30%.
• Handled customer escalations and resolved issues within 24 hours.
• Implemented a new CRM system that increased satisfaction scores by 25%.
EDUCATION:
B.Sc. in Business Administration – University of Lagos (2018)
SKILLS:
• CRM tools • Customer retention • Staff training • Communication • Order management
Sample Cover Letter
I am excited to apply for the Customer Service Manager position with your reputable culinary brand. With over five years in customer operations and hospitality management, I have developed a strong ability to build high-performing teams and deliver seamless customer experiences.
I am confident that my leadership style, data-driven decision-making, and people-centered approach align perfectly with your company’s values.
Sincerely,
[Your Full Name]
Sample Motivation Letter
I am highly motivated to join your culinary brand as a Customer Service Manager. My passion for hospitality and dedication to customer satisfaction drive me to lead teams that create memorable experiences. I look forward to contributing my expertise to improve your service quality and client retention strategies.
Warm regards,
[Your Full Name]
Sample Reference / Employment Letter
To Whom It May Concern,
This is to certify that [Employee Name] worked as a Customer Service Supervisor at [Company Name] from [Start Date] to [End Date]. They consistently demonstrated strong leadership, empathy, and a customer-first approach that improved our service ratings.
We confidently recommend them for managerial positions in customer experience or hospitality.
Sincerely,
[Referee Name]
[Position]
[Company Name]
Interview Preparation Guide
Role-Specific Questions (with Suggested Answers)
- 1. How do you handle difficult customers?
Stay calm, listen actively, empathize, and offer quick, professional resolutions. - 2. Describe your experience with CRM tools.
Share names of platforms you’ve used (e.g., Zoho, Salesforce) and how they improved workflow. - 3. How do you train and motivate your team?
Discuss practical methods like one-on-one mentoring and weekly performance reviews. - 4. How do you measure customer satisfaction?
Mention surveys, feedback analytics, and tracking repeat clients. - 5. Tell us about a time you turned an unhappy client into a loyal customer.
Give a brief example with steps you took and the successful outcome. - 6. What strategies help you maintain service consistency?
Outline SOP creation, checklists, and team accountability structures.
General Interview Questions
- 1. Tell us about yourself. – Summarize your experience, leadership skills, and achievements.
- 2. Why do you want to work here? – Focus on your passion for hospitality and admiration for the brand.
- 3. What motivates you as a manager? – Discuss teamwork, customer happiness, and process improvement.
- 4. Where do you see yourself in 3 years? – Express a desire to grow within the company.
- 5. How do you handle pressure? – Mention prioritization, delegation, and calm communication.
Do’s and Don’ts
- Do: Arrive 10–15 minutes early.
- Do: Dress in neat business attire.
- Do: Bring copies of your CV and certificates.
- Do: Highlight specific leadership examples.
- Don’t: Interrupt the interviewer.
- Don’t: Speak negatively about past employers.
- Don’t: Overpromise; stay authentic.
Preparation Checklist
- Research the company and its culinary offerings.
- Review basic hospitality standards.
- Prepare examples of leadership experiences.
- Practice active listening and empathy in mock interviews.
- Rehearse a confident self-introduction.
Extra Pro Tips
- Use calm, friendly tone throughout the interview.
- Maintain eye contact and professional posture.
- End by thanking the panel and reaffirming interest in the role.
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