Customer Service Representative Job at Mopheth Nigeria Limited
Mopheth Nigeria Limited is a trusted name in the pharmaceutical and retail industry, known for delivering excellence in customer satisfaction since 1997. Over the years, the company has expanded its product line beyond pharmacy services to include groceries, cosmetics, skincare, consumables, safe drinking water, and baked goods — serving customers both onsite and online, 24/7.
Job Details
- Job Title: Customer Service Representative
- Location: Lekki / Victoria Island, Lagos
- Employment Type: Full-time
- Working Hours: Shift-based, including weekends and public holidays
Job Overview
We are looking for an experienced and customer-focused professional to join our retail team as a Customer Service Representative. The ideal candidate should be passionate about delivering exceptional customer experiences, solving problems efficiently, and maintaining a friendly, professional approach at all times.
Key Responsibilities
- Welcome customers warmly and ensure they feel valued.
- Respond to inquiries, complaints, and requests in a timely and professional manner.
- Provide accurate details on products, prices, and promotions.
- Process returns, exchanges, and refunds according to company policy.
- Maintain records of customer interactions and feedback.
- Collaborate with sales, cashier, and operations teams to resolve issues.
- Ensure the customer service area remains neat and organized.
- Assist with upselling or cross-selling products when necessary.
- Support store operations during high-traffic periods.
Qualifications and Requirements
- OND / HND / B.Sc. in any related field.
- 1–3 years of experience in retail or supermarket customer service.
- Excellent communication and interpersonal skills.
- Strong conflict resolution and problem-solving abilities.
- Proficiency in Microsoft Office and POS systems.
- Friendly, approachable, and patient demeanor.
- Ability to multitask and work under pressure.
- Must reside within or around Lekki / Victoria Island.
Salary
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Who is this for?
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Attractive and competitive, based on experience.
Application Closing Date
30th October, 2025
📨 How to Apply
Interested and qualified candidates should send their CV to
hrmopheth@gmail.com
using “Customer Service Representative – Retail” as the subject of the mail.
Sample Resume
Lekki, Lagos
📞 0801 234 5678 | ✉️ janedoe@gmail.com
Objective:
Customer-oriented professional with 3 years of retail experience. Skilled in handling inquiries, maintaining satisfaction, and supporting smooth daily operations.
Experience:
Customer Service Representative | ShopEase Retail | 2022–2024
* Provided excellent service to over 100 daily shoppers.
* Resolved complaints and handled returns smoothly.
* Collaborated with team members to meet sales goals.
Education:
HND in Business Administration – Yaba College of Technology
Skills:
POS Operation • Communication • Problem Solving • Sales Assistance • Customer Retention
Sample Cover Letter
I am excited to apply for the Customer Service Representative position at Mopheth Nigeria Limited. With a strong background in retail communication and problem-solving, I have honed the ability to create memorable shopping experiences for customers.
I am impressed by Mopheth’s long-standing reputation and diverse product offerings, and I would love to contribute to maintaining the brand’s standard of excellence.
Thank you for considering my application. I look forward to the opportunity to bring value to your team.
Warm regards,
Jane Doe
Interview Preparation Guide
1. Why do you want to work at Mopheth Nigeria Limited?
→ Highlight the brand’s reputation, customer trust, and growth opportunities.
2. How do you handle difficult or angry customers?
→ Stay calm, listen, and focus on resolving the issue professionally.
3. What is good customer service to you?
→ Ensuring satisfaction, empathy, and responsiveness.
4. Describe a time you went above and beyond for a customer.
→ Share a specific, short story from previous work experience.
5. How do you handle working on shifts or weekends?
→ Emphasize flexibility and commitment to customer satisfaction.
6. What tools or systems have you used in past customer service roles?
→ Mention POS, CRM, or Excel if applicable.
7. How do you stay positive under pressure?
→ Through time management, patience, and focusing on solutions.
8. Where do you see yourself in two years?
→ Growing with the company and mastering advanced customer service techniques.
General Questions:
* Tell us about yourself.
* What are your strengths and weaknesses?
* Why should we hire you?
* Describe your ideal work environment.
* How do you handle multitasking?
Do’s:
✔ Dress neatly and professionally.
✔ Maintain a warm smile throughout.
✔ Bring a printed copy of your CV.
✔ Speak clearly and confidently.
✔ Show enthusiasm for retail service.
Don’ts:
✖ Don’t argue or sound defensive.
✖ Avoid over-talking the interviewer.
✖ Don’t speak negatively about past jobs.
✖ Avoid using slang or casual tone.
✖ Don’t forget to follow up after the interview.
Preparation Checklist:
* Updated CV and cover letter
* Neat business-casual outfit
* Good understanding of Mopheth products
* Practice common customer service scenarios
* Bring an ID or reference letter if required
Extra Pro Tips:
💡 Research Mopheth’s branches and online platforms.
💡 Smile and listen attentively during the interview.
💡 Use examples that show teamwork and problem-solving.
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