Customer Service Representative (CSR) at ORÍKÌ Group – VGC, Lagos
ORÍKÌ Group (www.orikigroup.com) is a luxury skincare company blending natural ingredients and scientific research to create botanical, results-driven products. We’re hiring a caring, proactive Customer Service Representative to join our Victoria Garden City (VGC) team and help deliver outstanding client experiences at our spa and retail spaces.
Why this role matters
The Customer Service Representative is the frontline ambassador for ORÍKÌ’s brand and hospitality. You will manage client bookings, respond to enquiries, coordinate with the spa operations team, and ensure every guest enjoys a flawless visit. This role suits someone calm under pressure, detail-focused, and genuinely passionate about wellness and skincare.
Key Responsibilities
- Deliver exceptional customer service and ensure a positive client experience.
- Handle client inquiries, appointments, cancellations, and feedback promptly.
- Coordinate with spa and operations teams to ensure smooth daily service flow.
- Maintain accurate records of bookings, payments, and customer interactions.
- Support front-desk tasks and uphold ORÍKÌ’s standards of professionalism and client care.
What we’re looking for
- Minimum 2 years’ experience in customer service or front desk roles (hospitality, wellness, or retail preferred).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail and ability to multitask effectively.
- Proactive, well-organized, and comfortable working weekends on rotation.
- Team player with a warm, professional presence.
Salary
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
₦140,000 / Month (Net)
Application Deadline
Not specified. Apply early to improve your chances.
How to Apply
Apply via Email — jointheteam@orikigroup.com
CC: odunayo.ogundare@orikigroup.com
Sample CV (Preview)
Phone: [Your Phone]
Email: [your.email@example.com]
Location: Victoria Garden City, Lagos
OBJECTIVE:
Friendly and detail-oriented Customer Service Representative with 3 years’ experience in spa and hospitality settings. Skilled in bookings, payments, client relations, and problem resolution. Seeking to bring exceptional service to ORÍKÌ Group.
WORK EXPERIENCE:
Customer Service Agent – Calm Spa, Lagos (2022–2024)
• Managed bookings and client records for 30+ weekly appointments.
• Resolved client issues and improved customer satisfaction scores by 15%.
EDUCATION:
OND / Diploma – Hospitality Management (2021)
SKILLS:
Customer care, Appointment systems, POS & payments, Microsoft Office, Conflict resolution
Sample Cover Letter (Preview)
Hiring Team,
ORÍKÌ Group
Dear Hiring Team,
I am excited to apply for the Customer Service Representative role at ORÍKÌ Group – VGC. With over two years’ experience in spa front-desk operations and a passion for luxury wellness, I bring strong communication skills, attention to detail, and a warm customer-first approach. I am confident I will help sustain ORÍKÌ’s high standards of client care.
Thank you for considering my application. I look forward to the opportunity to contribute to your team.
Sincerely,
[Your Name]
[Phone] | [Email]
Sample Application Email (Preview)
Dear ORÍKÌ Hiring Team,
Please find attached my CV and cover letter for the Customer Service Representative position at VGC. I am available for interviews and can begin work with a standard notice period.
Warm regards,
[Your Name]
[Phone] | [Email]
Interview Preparation Guide — Customer Service Representative
Role-Specific Questions (8–12)
- Tell us about your experience handling bookings and client complaints.
- How do you prioritize tasks during a busy shift?
- Describe a time you turned an unhappy client into a satisfied customer.
- Which booking/POS systems have you used?
- How would you handle a double-booking situation?
- Explain how you ensure payment accuracy and record-keeping.
- How do you support spa therapists and operations during peak hours?
- Are you comfortable working shifts and weekend rotations?
General Interview Questions (5–7)
- Why do you want to work at ORÍKÌ Group?
- What are your greatest strengths and areas for development?
- How do you handle stress at work?
- Describe a teamwork challenge you helped solve.
- Where do you see your career in two years?
Suggested Answers / Talking Points
- Highlight measurable results (e.g., reduced wait times, improved satisfaction scores).
- Emphasize practical systems knowledge (booking software, POS, CRM).
- Show calm, empathetic problem-solving when describing customer conflict resolution.
- Mention availability for shifts and flexibility—this is valued in retail/spa roles.
Do’s (6–8)
- ✅ Arrive 10–15 minutes early for the interview.
- ✅ Bring printed copies of your CV and certificates.
- ✅ Dress smart-casual and presentable for a hospitality brand.
- ✅ Speak clearly and provide concise examples.
- ✅ Ask a thoughtful question about the role or team.
- ✅ Demonstrate your customer-first attitude.
Don’ts (6–8)
- ❌ Don’t arrive late or unprepared.
- ❌ Don’t speak negatively about previous employers.
- ❌ Don’t exaggerate technical skills you don’t have.
- ❌ Don’t forget to switch your phone off during the interview.
- ❌ Don’t focus only on salary—show interest in the role itself.
Preparation Checklist
- ✔ Update CV and tailor cover letter to ORÍKÌ’s brand.
- ✔ Print two passport photos and photocopies of credentials (if requested).
- ✔ Research ORÍKÌ’s products and spa/service offerings at www.orikigroup.com.
- ✔ Prepare brief STAR examples for customer service questions.
- ✔ Confirm interview time and travel route to VGC in advance.
Extra Pro Tips
- Practice a 30-second professional introduction that highlights your suitability for spa hospitality.
- If asked about conflict, use the STAR method (Situation, Task, Action, Result).
- Bring a small folder for documents—neat presentation signals organization.
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