IT Systems Support Personnel at Green Africa Airways, Lagos
Join Green Africa Airways Limited as an IT Systems Support Personnel in Lagos and become part of a dynamic team that keeps our digital infrastructure running smoothly. This full-time role is designed for graduates with strong technical fundamentals and a passion for helping others through technology.
About Green Africa Airways
Green Africa is a value airline based in Lagos, Nigeria committed to making safe and affordable air travel accessible to all. The company empowers its employees to grow, innovate, and contribute to a culture of excellence in aviation and technology.
Role & Responsibilities
- Provide Tier 1 IT support to end-users including hardware, software, and network issues.
- Log, document, and track IT support incidents and requests via helpdesk systems.
- Analyze recurring technical issues and offer improvement suggestions to enhance service delivery.
- Install, configure, and upgrade hardware and software components across the organization.
- Perform preventive maintenance on desktops, printers, and peripherals; test fixes and follow up with users for satisfaction.
- Maintain inventory of hardware and software assets and ensure they are tracked accurately.
Qualifications & Requirements
- Bachelor’s Degree or HND in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in a technical support or IT helpdesk role.
- Relevant certifications such as Microsoft, Cisco, or ITIL are an added advantage.
- Hands-on experience with Windows 10/11 and basic server operating systems.
- Strong written and verbal communication skills, good interpersonal ability, and calm under pressure.
Location
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Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Lagos, Nigeria
How to Apply
Interested candidates can apply through the Green Africa careers portal.
Sample CV
Name: [Your Full Name]
Location: Lagos, Nigeria | Phone: 080X XXX XXXX | Email: youremail@example.com
PROFILE
IT Support Technician with 2 years of experience in diagnosing hardware and software issues. Strong knowledge of Windows 10/11 and user support in fast-paced environments.
WORK EXPERIENCE
IT Helpdesk Associate — XYZ Ltd, Lagos (2022–2024)
– Logged and resolved 300+ end-user requests using Spiceworks.
– Conducted hardware upgrades and preventive maintenance on 150 workstations.
– Reduced repeated tickets by 25% through trend analysis and knowledge base updates.
EDUCATION
B.Sc. Information Technology — University of Lagos (2021)
SKILLS
Windows 10/11 support, Active Directory basics, Network monitoring, Inventory management, Customer service
REFERENCES
Available on request
Sample Cover Letter
Dear Hiring Manager at Green Africa Airways,
I am writing to express my interest in the IT Systems Support Personnel role. With a B.Sc. in Information Technology and 2 years of hands-on experience in user support, hardware/software maintenance, and inventory tracking, I am confident in my ability to contribute to your team.
My experience in an aviation-adjacent helpdesk environment has prepared me well for Green Africa’s fast-paced setting. I am eager to bring my problem-solving skills and customer-first mindset to your ICT department.
Thank you for considering my application.
Sincerely,
[Your Full Name]
Sample Motivation Letter
Dear Selection Panel,
As an IT professional driven by supporting operations that matter, I am thrilled at the prospect of joining Green Africa Airways. The idea of enabling reliable flights through robust IT support resonates deeply with me.
In my current role, I have honed skills in logging support incidents, analyzing trends, and performing proactive maintenance to improve uptime. At Green Africa, I would apply this to ensure your technology supports every flight, passenger, and colleague.
My goal is to reduce service interruptions, maintain asset visibility, and ultimately improve operational reliability at your airline.
Thank you for this opportunity.
Kind regards,
[Your Full Name]
Sample Email Application
Subject: Application for IT Systems Support Personnel
Dear Green Africa Airways Recruitment Team,
Please find attached my CV and cover letter for the IT Systems Support Personnel role. I am excited to bring strong technical skills, a customer-focused mindset, and readiness to work in your operations environment.
Thank you for your time, and I look forward to the opportunity to discuss further.
Best regards,
[Your Full Name]
[Phone Number]
Interview Preparation Guide
Possible Role-Specific Questions
- Describe your experience in a helpdesk or IT support role.
- How do you prioritize multiple incoming support requests?
- Explain how you would handle a system outage in an aviation environment.
- What diagnostic tools have you used and how did they improve your troubleshooting?
- How do you ensure hardware inventory is accurately tracked?
- Describe a time you escalated an issue — what steps did you take?
- How do you follow up with users after resolving issues?
General Interview Questions
- Tell me about yourself and why you want this role.
- How do you handle working under pressure?
- Where do you see yourself in two years?
- Describe a mistake you made and what you learned from it.
Suggested Answer Guidance
- Use the STAR method: Situation, Task, Action, Result.
- Highlight experience in time-sensitive environments like aviation.
- Show technical knowledge and a customer-first attitude.
Preparation Checklist
- Update your CV and tailor it to IT support in aviation.
- Print or prepare digital copies of credentials and certifications.
- Research Green Africa’s values and culture.
- Prepare stories demonstrating troubleshooting and teamwork.
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