Merchant Support Officer at OPay (Nationwide Recruitment)
Are you an organized, customer-first professional who knows local markets and field operations? OPay is recruiting Merchant Support Officer at OPay (Merchant Support Officer) across major commercial hubs in Nigeria to provide on-site POS support, swaps, retrievals, and merchant relationship management. If you enjoy fieldwork, problem-solving, and keeping merchants running smoothly — this role is for you.
Job type: Full Time • Qualification: BSc / HND / OND • Category: Administrative / Field Operations • Location: Nationwide (see full market list below)
What the Merchant Support Officer at OPay will do
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
As a Merchant Support Officer at OPay you will be the front-line operational link between OPay and its merchants. Your day-to-day focus includes on-site POS visits, terminal swaps and retrievals, first-level technical support, merchant record-keeping, and timely escalation of unresolved issues to operations supervisors.
Key responsibilities
- Conduct regular on-site merchant visits to diagnose and resolve POS issues.
- Perform POS swaps, replacements, and retrieve inactive terminals per SLA.
- Collect and update merchant records and operational data accurately.
- Provide first-level technical and operational support on site.
- Promote operational awareness and communicate company policies to merchants.
- Escalate unresolved issues to Market Officer / Operations Supervisor promptly.
- Document daily field activities and report findings accurately.
Who should apply
- OND / HND / Bachelor’s degree holders in Business Administration, Marketing, or related fields.
- Previous POS operations, field support, or customer-service experience is an advantage.
- Strong interpersonal, communication, and basic technical troubleshooting skills.
- Proactive, results-oriented, able to work independently in market environments.
- Male and Female candidates welcome.
Apply
Click the button below to apply via the OPay Google Form.
Apply Now — Merchant Support Officer
Markets & Locations (Grouped by region)
Below are the full market locations where OPay is recruiting Merchant Support Officers. Each region includes a short context line to help you understand coverage.
Southwest Markets — Major commercial hubs (Lagos, Oyo, Ogun, Ondo, Osun, Ekiti)
These locations cover busy retail and trading zones across the Southwest, where daily POS activity is high.
- Odunade Market and Boundry market
- Sunday Market
- Ikotun and Igando Market
- Tradefair Market
- Saki Market
- Apata Market
- Bodija Market
- Apete Market
- Sapon/Itoku Market
- Oke Aje Market
- Agbeni Market
- Moniya Market
- Dugbe Market
- Oje/OjaOba Market
- Ilode/Ojatuntun
- Ejigbo Market
- Sabo Market (Sagamu)
- Ifo Market
Ibadan & Oyo State cluster
High-footfall marketplaces in Ibadan and nearby towns.
- Apata Market
- Bodija Market
- Apete Market
- Oke Aje Market
- Oje/OjaOba Market
Southeast Markets — Trading and regional exchange hubs (Anambra, Enugu, Imo, Abia, Ebonyi)
Key wholesale and retail markets serving the Southeast’s commercial districts.
- Eke Awka market
- Eke Awka market 2
- Ariaria International Market 3
- Orlu International Market
- ORIE NSSUKA Market
- Ochanja market 1
- Ochanja market 2
- Nkwo Nnewi
- Aguleri Market
- Oja Oba Olukare Market
- Moferara Community Market, Oja Oba
- Aguleri Market
- Ikom Market
- OZUBULU MARKET
- Igwuruta Market
- CHOBA Market
South-South Markets — Oilbelt & coastal trading centres (Rivers, Akwa Ibom, Cross River, Bayelsa, Delta)
Markets in riverine & coastal states with high merchant POS usage.
- Building materials (specialised markets)
- EKET Market
- SANTANA Market
- IYANGA Market
- MAMI Market
- OKO COW MARKET
- OGIDA Market
- OGBOLOGO MARKET
- Abraka Market
- ELEME Market
- URUA NKA Market
- USELU MARKET Market
Eastern & Cross-border trading points
Cross-border and interstate marketplaces that drive regional trade.
- Umahi Intl Market Abakaliki
- Orlu International Market
- Ogoja Main Market
- Orlu International Market
Other Eastern Markets
- Main market 2
- Main Market
- Midwifery Market
- Oja Tuntun Market
- Ariaria International Market (Aba cluster)
North Central Markets — Government & trade hubs (FCT, Benue, Nasarawa, Kogi)
Markets around administrative and agricultural centres in the North Central region.
- Wadata market (Makurdi)
- Ayingba Main market
- IBB Market
- Utako Market
- Bwari Market
- Mandate Market
- Okene Main Market
- Northbank Market
- Nasarawa Market
- Bida New Market
- Zuba Spare Parts Market
- Lapai Market
- Oturkpo Modern Market Office
- Bannex Complex Market
North East Markets — Frontier and cattle markets (Yobe, Borno, Adamawa, Taraba)
Important trading and cattle markets in the North East with unique POS needs.
- Potiskum Cattle Market
- Gamboru Market
- Damaturu Central Market
- Monday Market
- Bukuru Market
- ShendamYam Market
- Azare new Market
- Yelwa/C and C Market
- Yola Old Market
- Mubi Market
- Gombe Old Market
- Biliri Market
- New Wukari Market
- Jalingo Main Market
North West Markets — Major northern trading centres (Kano, Katsina, Sokoto, Zamfara, Kebbi)
Large central markets and cattle markets concentrated in the Northwest.
- Zaria market
- Dutse market
- Hadejia market
- Kebbi central market
- Zamfara market
- Dawanau market
- Yankaba Market
- Kafanchan Market
- Bladi Market
- Muda Lawal Market
- Wunti Market
- Gomari Market
Multiple States & Other Markets
Some market names are used in multiple towns or repeated across lists — we include them here so you can confirm your closest local market when applying.
- MAIN MARKET
- INTERNATIONAL MARKET
- MAIN MARKET 2
- Oja Oba Olukare Market
- Moferara Community Market, Oja Oba
- Building materials (specialised market categories)
- Oturkpo Modern Market Office
- Bannex Complex Market
How to apply — quick tips
- Have a clear digital copy of your credentials (OND/HND/BSc) ready.
- Choose the market closest to where you live or operate — note it precisely on the form.
- Prepare short notes on any previous POS or merchant support experience.
- Use the Apply Now button above to complete the Google Form.
Sample CV / Resume
Sample Cover Letter
Sample Motivation / Statement of Purpose
Sample Email / Embassy Reference Style (Merchant Support Application)
Interview Preparation Guide — Merchant Support Officer at OPay
Role-specific interview questions (8–12)
- Describe your experience with POS terminals and daily field operations.
Suggested points: types of terminals worked on, examples of swaps/retrievals, average terminals handled per day. - How do you prioritise multiple merchant issues in the field?
Suggested points: triage by merchant uptime impact, SLA awareness, escalate appropriately. - Explain a time you resolved a recurring POS fault.
Suggested points: root-cause steps, replacement vs repair decisions, follow-up checks. - How do you document merchant visits and ensure data accuracy?
Suggested points: use of forms, photos, terminal IDs, immediate uploads to central system. - Give an example of a difficult merchant interaction and how you managed it.
Suggested points: empathy, clear communication, on-site demo, escalation when needed. - What steps do you take when retrieving an inactive terminal?
Suggested points: logging asset, condition check, hub return process, system update. - How comfortable are you with basic POS troubleshooting (paper roll, power, network)?
Suggested points: list common checks and quick fixes. - Describe how you would promote OPay policies to a merchant unfamiliar with digital payments.
Suggested points: benefits demo, simple language, onboarding support.
General interview questions (5–7)
- Tell me about yourself and your field experience.
- Why do you want to work with OPay?
- How do you manage time and travel for multiple site visits in a day?
- Describe a time you worked under pressure and met a tight SLA.
- Where do you see yourself in 12 months in a field-operations role?
Suggested answers — key talking points
- Keep answers concise, use metrics (e.g., number of terminals managed), and provide one clear example per question.
- Emphasize reliability, punctuality, and local market knowledge.
- Show understanding of POS lifecycle: deployment → support → retrieval → reporting.
- Demonstrate teamwork and escalation experience with supervisors and hubs.
- Mention mobile tools you’ve used for reporting (or willingness to learn them).
Do’s & Don’ts (tailored)
Do’s
- Do arrive 10–15 minutes early for interviews or field tests.
- Do bring copies of your credentials and a list of references.
- Do prepare specific examples of POS support you’ve delivered.
- Do show eagerness to travel and work flexible hours.
- Do dress smart-casual and present a professional demeanour.
- Do ask clarifying questions about SLAs and performance metrics.
Don’ts
- Don’t oversell technical expertise if you lack hands-on experience — be honest.
- Don’t arrive without local knowledge of your chosen market.
- Don’t ignore safety or logistics questions about fieldwork.
- Don’t use jargon — explain processes in plain language.
- Don’t forget to follow up after the interview with a short thank-you note.
Preparation checklist
- Update CV with field/merchant support experience and nearest market.
- Have scanned copies of ID and educational certificates.
- Prepare 2–3 concise merchant support examples (situation, action, outcome).
- Charge phone, bring power bank, and ensure you can travel to practical test locations.
- Confirm the market you are applying for on the form — be precise.
- Plan transport and arrival times for any in-person assessment.
Extra pro tips
- Use the STAR method (Situation, Task, Action, Result) to structure answers.
- Mention tangible outcomes: reduced downtime, faster retrieval times, satisfied merchants.
- Offer to run a short on-site demo during practical assessments.
- Follow up 48–72 hours after interview with a courteous email or message.
Final notes
This role is field-first — good local knowledge, punctuality, and merchant empathy matter most. If you’re ready to represent OPay in your community and keep merchants processing payments smoothly, complete the application using the Apply Now button above.
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