Customer Service Officer at Nelson Courier Express
Nelson Courier Express, a licensed dispatch delivery company serving both local and international clients, is expanding its team in Ibadan, Oyo State. The company is known for reliability, speed, and excellent customer service, offering individuals the chance to grow their careers in logistics and client management.
About the Role
We are seeking an experienced Customer Service Officer with solid knowledge of dispatch operations and rider coordination. The ideal candidate must be familiar with Ibadan’s routes, delivery pricing, and capable of managing riders efficiently while ensuring customer satisfaction.
Key Responsibilities
- Supervise and coordinate dispatch riders to ensure timely deliveries.
- Maintain excellent communication between customers and riders.
- Monitor orders, provide feedback, and resolve customer inquiries promptly.
- Prepare and send daily, weekly, and monthly reports to the office and clients.
- Actively promote the company’s services and attract new clients.
- Ensure accountability, honesty, and efficient work with minimal supervision.
- Be familiar with all areas in Ibadan and current delivery pricing structures.
Requirements
- Previous experience working with a dispatch or logistics company.
- Strong interpersonal and communication skills.
- Ability to manage riders and maintain excellent customer relations.
- Must reside around Iwo Road or Iyana Church, Ibadan.
- Ready to start work immediately.
Employment Details
- Location: Ibadan, Oyo State
- Employment Type: Full-time
- Application Deadline: 15th November, 2025
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How to Apply: Interested and qualified candidates should send their CV and application to nelsoncourierandtransport@gmail.com using the job title as the subject of the email.
Sample CV / Resume
Customer Service Officer
Ibadan, Oyo State | +234 81 0000 0000 | jane.emmanuel@email.com
**Professional Summary**
Motivated Customer Service Officer with 2+ years of experience in logistics coordination and dispatch management. Skilled in customer relationship management, rider supervision, and timely report delivery.
**Experience**
Customer Service Assistant – Swift Express Logistics
2022–2024
* Managed daily delivery schedules for 15+ riders.
* Maintained client satisfaction and timely issue resolution.
* Prepared weekly reports and performance summaries.
**Education**
HND in Business Administration, The Polytechnic Ibadan
**Skills**
Customer service, route management, MS Excel reporting, communication, multitasking
Sample Cover Letter
I am writing to express my interest in the Customer Service Officer position at Nelson Courier Express. With hands-on experience in dispatch coordination and customer management, I am confident in my ability to support your operations and deliver top-tier service.
In my previous role, I ensured seamless communication between clients and riders, managed daily delivery reports, and helped increase client satisfaction rates. I am eager to bring this same commitment to your organization.
Thank you for considering my application. I look forward to contributing to Nelson Courier Express’s continued success.
Sincerely,
Jane Emmanuel
Sample Application Email
Dear HR Manager,
Please find attached my CV and cover letter for your consideration for the Customer Service Officer role at Nelson Courier Express. I am enthusiastic about the opportunity to contribute my experience in customer service and logistics operations to your team.
Thank you for your time and consideration. I look forward to hearing from you.
Best regards,
Jane Emmanuel
Ibadan, Oyo State
Interview Preparation Guide
Possible Interview Questions & Suggested Answers
- Tell us about your experience in dispatch or logistics operations.
– Highlight your experience with rider management, client coordination, and report delivery. - How do you handle customer complaints or delivery issues?
– Explain your calm communication style, empathy, and swift problem-solving approach. - How do you motivate dispatch riders to perform effectively?
– Discuss teamwork, regular feedback, and appreciation for good performance. - What tools do you use to manage deliveries and track reports?
– Mention MS Excel, Google Sheets, or CRM tools. - Describe a time when you turned a dissatisfied customer into a happy one.
- Why do you want to work with Nelson Courier Express?
– Emphasize your passion for logistics and interest in a fast-growing company. - What would you do if a rider failed to deliver on time?
– Show accountability and a focus on finding solutions quickly.
Do’s & Don’ts
- Do: Arrive early, dress neatly, bring printed copies of your CV, and smile warmly.
- Don’t: Speak negatively about previous employers or appear disorganized.
- Do: Research the company’s delivery services and coverage areas.
- Don’t: Forget to follow up politely after your interview.
Preparation Checklist
- Print your CV and cover letter.
- Know key areas in Ibadan and delivery pricing trends.
- Practice customer service scenario questions.
- Ensure neat grooming and confident body language.
Extra Pro Tips
- Demonstrate confidence and a positive attitude.
- Use specific examples to show your reliability and honesty.
- Emphasize teamwork and accountability.
Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel