Join Keywords Studios Japan as a Player Support Agent (Japanese)
Are you passionate about gaming and fluent in Japanese? Imagine working for a company that shapes the future of the gaming industry — one that listens to your needs, values diversity, and creates a supportive environment for you to grow. At Keywords Studios, you’ll be part of a global team that brings world-famous games to life every single day.
About Keywords Studios
With over 25 years in the gaming world, Keywords Studios is a global leader in end-to-end gaming services — from art, audio, and localization to player support and testing. Working here means collaborating with international teams, learning continuously, and contributing directly to the success of some of the world’s most beloved games.
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Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
Our mission is simple: empower creativity through collaboration. Guided by our Leadership Principles — Power of Partnership, One Keywords, Raise the Game, Embrace an Open World, and Trust Through Transparency — we’re building the future of interactive entertainment together.
Your Role: Player Support Agent (Customer Support Agent)
As a Player Support Agent, your mission is to deliver world-class assistance to gamers, ensuring every interaction enhances their experience. You’ll help players solve their queries via email and chat (no phone calls!) and collaborate closely with internal teams to keep the community thriving.
- Respond to player inquiries through email and chat.
- Investigate and troubleshoot gameplay-related issues.
- Provide clear, empathetic support that aligns with each game’s tone.
- Collaborate with internal teams to resolve tickets efficiently.
- Share feedback and insights to help improve products and services.
What You’ll Need
- Excellent written Japanese (JLPT N1 level) and conversational English.
- Basic familiarity with MS Office or Google Suite tools.
- Willingness to commute occasionally to the Tokyo office.
- Full-time availability (5 days/week, including weekends and shifts).
Bonus Points
- Previous experience in customer service (not mandatory).
- Passion for video games and gaming culture.
Recruitment Process
- Online interview via Microsoft Teams.
- Language assessment in Japanese and English (written test via email).
- Fully remote recruitment process — you can apply from anywhere in Japan!
Ready to become part of the Keywords Studios family? Apply now through their official site:
https://www.keywordsstudios.com/en/applicant-privacy-notice
Employee Benefits
- Contract-based employment with full social insurance.
- Transportation and remote work allowance.
- Annual health check-up and flu vaccination subsidy.
- Employee Assistance Program and referral bonuses.
- Language programs (Japanese/English support).
- Fun social events — hanami, BBQs, year-end parties, and more!
Sample CV
[Address, Tokyo, Japan]
Email: [email@example.com] | Phone: [+81-xxx-xxx-xxxx]
Objective:
Bilingual customer support professional seeking to deliver exceptional player experiences at Keywords Studios.
Skills:
* Japanese (JLPT N1), English (Fluent)
* Game community engagement and problem resolution
* Email/chat-based support
* Data entry, MS Office, Google Suite
Experience:
Customer Support Representative – [Company Name], Tokyo (2021–Present)
* Managed 100+ support tickets daily in Japanese and English.
* Improved resolution time by 25% through streamlined ticket routing.
Education:
BA in Communication Studies – [University Name], Japan
Sample Cover Letter
I’m excited to apply for the Player Support Agent role at Keywords Studios Japan. As a bilingual support specialist with JLPT N1 proficiency and a deep love for gaming, I’m eager to help players enjoy seamless experiences while representing one of the most respected names in the gaming industry.
My current experience supporting Japanese gamers through chat and email has strengthened my empathy, patience, and ability to solve issues efficiently. I’m confident that my communication skills and enthusiasm for games align perfectly with Keywords Studios’ culture of excellence.
Thank you for considering my application. I look forward to bringing my passion and energy to your global support team.
Sincerely,
[Your Full Name]
Interview Preparation Guide
Possible Questions & Suggested Answers
- Why do you want to work at Keywords Studios?
Show your excitement about gaming and the company’s international reputation. - How do you handle frustrated players?
Emphasize empathy, active listening, and calm communication. - Describe your experience with written customer support.
Share how you manage tone, clarity, and accuracy in text-based communication. - How would you manage a heavy ticket load?
Mention time management, prioritization, and teamwork. - What’s your favorite game and why?
Use this to show passion and relate it to your understanding of player experience.
Do’s & Don’ts
- Do: Research the company’s core values and mention them.
- Do: Dress professionally for online interviews.
- Do: Prepare examples of your customer service skills.
- Don’t: Sound too casual even though it’s a gaming company.
- Don’t: Forget to check your internet and camera setup.
Preparation Checklist
- Update your CV and portfolio.
- Prepare examples of customer interactions.
- Research Keywords Studios’ recent projects.
- Test your video interview setup.
- Keep ID and references ready for onboarding.
Extra Pro Tips
- Smile and stay relaxed — you’re also being evaluated for your tone.
- Use concise but positive language.
- Express genuine enthusiasm about gaming and teamwork.
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