Social Media Customer Service Representative at R & R Recruiting Services
Location: Ketu, Lagos
Employment Type: Full-time (Onsite)
Industry: Confectionery
About the Company
R & R Recruiting Services is a trusted recruitment agency offering specialized services in Human Resources Management, Training, and Consulting. The firm is known for matching exceptional talent with leading businesses across Nigeria.
About the Role
🪩 Get Your Scholarship, Visa, Grant or Proposal Approved
Strategy, positioning, and expert restructuring for high-stakes applications.
⚡ Limited weekly review slots • Structured • Results-focused
Who is this for?
Applicants applying for competitive funding, study visas, academic programs, research grants, or professional proposals needing expert-level positioning.
We’re hiring a skilled and enthusiastic Social Media Customer Service Representative to join a thriving confectionery brand in Ketu, Lagos. In this role, you’ll handle customer interactions online, ensuring every message, comment, or inquiry is met with professionalism, friendliness, and timely support.
Key Responsibilities
- Engage with customers across social media platforms, responding to messages, comments, and inquiries promptly.
- Maintain a warm, professional tone that reflects the brand’s personality and values.
- Collaborate with sales and marketing teams to provide accurate product details and updates.
- Track and report customer feedback, reviews, and satisfaction metrics.
- Resolve customer issues quickly and escalate unresolved cases appropriately.
- Create and assist in posting engaging content to boost brand interaction.
- Monitor social media trends and incorporate best practices into customer engagement strategies.
Requirements
- Bachelor’s Degree in any relevant field.
- 3–4 years of experience in social media customer service or digital engagement roles.
- Excellent communication and writing skills.
- Strong multitasking abilities and attention to detail.
- Familiarity with social media tools, analytics, and CRM systems.
Application Closing Date
24th November, 2025.
How to Apply
Interested and qualified candidates should send their CV to
r2recruitmentservices@gmail.com
using the job title as the subject of the email.
For inquiries, message: 09035411252 (WhatsApp only).
Sample CV – Social Media Customer Service Representative
Ketu, Lagos | jane.emmanuel@email.com | 0801 234 5678
**Profile Summary:**
A results-driven Social Media Customer Service Representative with over 3 years of experience in managing customer relationships, online engagement, and brand communication. Skilled in CRM tools, digital response systems, and social listening.
**Experience:**
Social Media CS Rep – SweetTreat Confectionery, Lagos (2021–Present)
• Responded to 100+ daily messages and comments, improving engagement by 35%.
• Collaborated with marketing team on brand campaigns.
• Handled customer escalations and ensured satisfaction.
**Education:**
B.Sc. Mass Communication – University of Lagos
Sample Cover Letter
I am excited to apply for the Social Media Customer Service Representative role at R & R Recruiting Services.
With a proven record in online customer engagement and strong communication skills, I am confident in my ability to represent your brand professionally and deliver excellent digital experiences.
I thrive in fast-paced environments, and I am eager to contribute to the growth of your confectionery client through innovative and empathetic social media service.
Thank you for considering my application.
Sincerely,
Jane Emmanuel
Sample Application Email
Dear HR Team,
Please find attached my CV and Cover Letter for your consideration.
I am very interested in the Social Media Customer Service role at R & R Recruiting Services in Ketu, Lagos.
Thank you for the opportunity to apply.
Warm regards,
Jane Emmanuel
0801 234 5678
Interview Preparation Guide
Possible Questions & Suggested Answers
- Q: How do you handle negative comments on social media?
A: I stay calm, empathize with the customer, and respond politely, focusing on resolving the issue and protecting brand image. - Q: Which social media tools have you used for customer service?
A: Tools like Hootsuite, Zendesk, and Meta Business Suite for monitoring and responding efficiently. - Q: Describe your communication style.
A: Friendly, clear, and professional — tailored to each customer’s tone. - Q: How do you measure online customer satisfaction?
A: Through engagement metrics, response time, and feedback surveys.
Do’s & Don’ts
- ✅ Be empathetic and attentive.
- ✅ Maintain a positive tone, even when resolving complaints.
- ✅ Research the brand before the interview.
- ❌ Don’t badmouth past employers.
- ❌ Don’t rush your responses — stay calm and thoughtful.
Preparation Checklist
- Review company’s social media pages.
- Bring printed copies of your CV and portfolio.
- Dress neatly in business casual.
- Prepare examples of past successful customer engagements.
Pro Tips
- Be ready to demonstrate emotional intelligence.
- Show genuine enthusiasm for customer care and brand growth.
- Use real scenarios to highlight your problem-solving skills.
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Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel