Customer Care Executive Job at Outcess Solutions Nigeria

Outcess Solutions Nigeria Limited, a fast-growing digital services company, is looking to hire passionate and customer-focused individuals for the role of Customer Care Executive in Ikeja, Lagos. This is a fantastic opportunity for entry-level candidates to kickstart their career in customer service.

Job Summary

As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving complaints, and maintaining a high level of customer satisfaction across all channels.

Requirements

• SSCE Certificate minimum qualification
• 0–1 year of relevant work experience (fresh graduates encouraged to apply)
• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure

Location: Ikeja, Lagos Employment Type: Full-time

Application Closing Date: 16th October, 2025.

How to Apply: Interested candidates should send their CV to Annastasia.Onuorah@outcess.com using the job title as the subject line.

Sample CV

Sample Cover Letter

Sample Email Application

Interview Preparation Guide

Possible Questions

• Why do you want to work in customer service at Outcess Solutions?
• How would you handle an angry customer on the phone?
• What steps would you take to resolve a customer complaint quickly?
• Describe a time when you had to multitask under pressure.
• What does excellent customer service mean to you?
• How would you respond if you don’t know the answer to a customer’s question?
• Can you give an example of when you turned a negative customer experience into a positive one?
• How do you stay calm when dealing with difficult clients?

Suggested Answers

• Express passion for helping people and building customer trust.
• Show empathy, patience, and problem-solving in responses.
• Highlight adaptability and willingness to learn quickly.
• Provide simple real-life examples from internships, volunteering, or school.

Do’s & Don’ts

• Do: Speak politely and clearly in all responses.
• Do: Emphasize problem-solving and empathy.
• Do: Dress neatly and professionally for interviews.
• Don’t: Speak negatively about past experiences.
• Don’t: Show frustration when asked difficult questions.
• Don’t: Arrive late or unprepared for the interview.

Preparation Checklist

• Research Outcess Solutions and their services.
• Prepare examples of problem-solving from school, internships, or volunteering.
• Practice speaking confidently on the phone and in person.
• Carry extra copies of your CV.
• Arrive early, dress smart, and be polite.

Extra Pro Tips

• Smile while speaking on the phone; it reflects in your voice.
• Show you are teachable and open to learning company processes.
• Practice active listening – repeat back customer concerns to show understanding.

Tips to Work With: Customer Care Executive Role

1. Overview

A Customer Care Executive ensures that customer needs are met quickly and professionally. They are the voice of the company, handling inquiries, resolving complaints, and maintaining customer loyalty.

2. Step-by-Step Process

Customer Inquiry → Record Issue → Investigate → Provide Solution → Follow Up → Customer Feedback → Close Case

3. Illustrative Example

Problem: A customer calls angry about a delayed service. Solution: The executive listens patiently, apologizes sincerely, explains the delay, and offers a quick resolution or alternative. The customer feels heard and leaves satisfied.

4. Learning & Resources

• Free Course: Customer Service Fundamentals – Coursera
• Professional Diploma: Customer Service – Alison
• Advanced Study: Business Management with Customer Focus – Open University

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