Customer Service Agent at Estuary Business Solutions Limited

Estuary Business Solutions (EBS) Limited is a trusted Nigerian consulting and technology services company known for helping clients transform into high-performance businesses. With extensive experience across multiple sectors, EBS partners with organizations to strengthen their strategy, customer experience, and operational efficiency.

About the Role

The Customer Service Agent plays a vital role in ensuring customer satisfaction through excellent communication, product knowledge, and proactive service delivery. This position is perfect for candidates who enjoy interacting with clients, solving problems, and fostering lasting relationships that help businesses grow.

Location:

Marina / Lagos Island, Lagos

Employment Type:

Full-time

Key Responsibilities

• Maintain up-to-date knowledge of all products and services to effectively inform and assist customers.
• Cross-sell and recommend complementary products and services to meet customer needs.
• Respond promptly to inquiries and requests through multiple communication channels.
• Document essential customer information for internal reference and future use.
• Collect and share customer feedback with relevant departments to improve service delivery.
• Generate leads or connect customers with sales teams when needed.
• Foster positive relationships with customers to enhance loyalty and retention.
• Attend required meetings and complete daily, weekly, and monthly reports on assigned tasks.
• Perform accurate mathematical calculations related to sales and inventory.

Requirements

• SSCE certificate or equivalent qualification
• 1–3 years of relevant work experience in customer service or related roles
• Strong communication, listening, and problem-solving skills
• Professional and approachable demeanor with attention to detail

Application Deadline

7th November, 2025

How to Apply

Interested and qualified candidates should forward their Application Letter and CV to funkea@ebsafr.com using “Customer Service Agent” as the subject of the email.

Sample CV – Customer Service Agent

Sample Cover Letter

Sample Email to Apply

Interview Preparation Guide

Possible Questions

• Can you describe your experience in handling customer complaints?
• How do you stay calm when dealing with difficult customers?
• What strategies do you use to cross-sell products?
• How do you document and share customer feedback?
• Can you give an example of a time you improved customer satisfaction?
• How do you handle a situation where you don’t know the answer to a customer’s question?
• What do you know about Estuary Business Solutions Limited?
• Why do you think you are the right fit for this role?
• How do you prioritize multiple customer requests?
• What does good customer service mean to you?

Suggested Answers

• Emphasize patience, empathy, and active listening when handling complaints.
• Show examples of staying calm under pressure.
• Highlight communication skills and ability to identify customer needs.
• Discuss documentation tools or systems used in previous roles.
• Show measurable results, like improved customer ratings or feedback scores.
• Explain your approach to researching answers quickly or escalating issues professionally.
• Demonstrate knowledge of EBS’s services and customer-centric values.
• Focus on teamwork, adaptability, and communication.

Do’s & Don’ts

• Do: Dress neatly and smile confidently.
• Do: Speak clearly and maintain eye contact.
• Do: Bring examples of past positive customer interactions.
• Don’t: Interrupt the interviewer or appear impatient.
• Don’t: Speak negatively about past employers.
• Don’t: Forget to ask insightful questions about the company.

Preparation Checklist

• Research Estuary Business Solutions’ values, clients, and services.
• Practice answers using real customer service examples.
• Prepare to discuss your strengths in communication and problem-solving.
• Bring printed copies of your CV and cover letter.
• Maintain a friendly, confident, and approachable demeanor.

Extra Pro Tips

• Use positive language that reflects a can-do attitude.
• Practice short, clear answers—avoid long or vague responses.
• Listen actively to show understanding and respect.
• End each answer by linking your skill to customer satisfaction.

Hey Reader! I affirm through this post that you get the job or opportunity you desire and apply for this month. – Jane Emmanuel

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