Hotel Manager — Bonzee Consulting (Island, Lagos)

Bonzee Consulting seeks an experienced Hotel Manager to lead operations at a boutique hotel on Island, Lagos. You will run front office, housekeeping, food & beverage, and guest relations with a clear focus on service standards, financial performance and team development.

Role overview

The Hotel Manager is the operational and cultural leader on-site. You will ensure exceptional guest service, sustain the hotel’s brand character, and manage budgets and vendors. This is a full-time role based on the Island in Lagos with a monthly salary of N400,000 – N500,000.

Core responsibilities

• Oversee day-to-day hotel operations across Front Office, Housekeeping, Food & Beverage and Guest Relations.
• Ensure service delivery meets brand standards and guest expectations.
• Develop and manage budgets; monitor financial performance and implement cost control.
• Lead recruitment, training and performance management for hotel staff.
• Handle guest complaints promptly and implement corrective actions.
• Coordinate procurement and vendor management to maintain quality and cost efficiency.
• Work with marketing to create promotions that boost occupancy and revenue.
• Prepare regular performance reports for senior management.
• Ensure compliance with health, safety and regulatory requirements.

Why this role matters

This role keeps the hotel running smoothly and profitably. The Hotel Manager shapes guest experience, protects the brand and builds a skilled, motivated team. For a boutique property, the manager’s decisions directly impact reputation and repeat business.

Application closing date

5th November, 2025.

How to apply

Please send your CV to EMAIL using the job title Hotel Manager as the subject line. Ensure your CV highlights hotel leadership, P&L responsibility, and examples of improved guest satisfaction.

Sample CV / Resume

Sample Cover Letter

Sample Motivation Statement

Sample Email to Apply

Interview Preparation Guide — Hotel Manager

Role-specific questions (8–12)

• Describe how you improved guest satisfaction at a previous property.
• How do you manage departmental budgets and control costs?
• Tell us about a time you handled a difficult guest complaint.
• How do you ensure consistent housekeeping and hygiene standards?
• Describe your process for recruiting and training hotel staff.
• How do you coordinate promotions between F&B and front office to increase occupancy?
• Give an example of a vendor negotiation that saved costs without reducing quality.
• How do you prepare daily and monthly performance reports for owners or senior management?

General interview questions (5–7)

• Tell us about yourself and your management style.
• Why do you want to work with Bonzee Consulting?
• What are your strengths and areas for growth?
• Describe a time you led a team through change.
• Where do you see your career in three years?

Suggested talking points / answers

• Use STAR (Situation, Task, Action, Result) to structure answers. Always include measurable outcomes where possible.
• For budgets, cite specific cost reductions or revenue uplifts and the steps you took to achieve them.
• When discussing complaints, show empathy, immediate action taken and follow-up to prevent recurrence.
• Mention tools (PMS, Excel, inventory logs) and staff routines you use to maintain standards.
• Highlight examples of team coaching, mentoring and measurable service improvements.

Do’s & Don’ts

Do’s

• Do prepare concrete examples with metrics (occupancy, RevPAR, guest scores).
• Do demonstrate knowledge of departmental KPIs and how they link to overall profit.
• Do show how you train staff and measure improvement.
• Do ask smart questions about the property, target market and owner expectations.
• Do follow up with a polite thank-you email after the interview.
• Do bring a short one-page operations summary or audit if asked to present.

Don’ts

• Don’t be vague—avoid generalities without results or numbers.
• Don’t blame staff or previous employers; focus on solutions.
• Don’t ignore hygiene, safety or regulatory compliance topics.
• Don’t overpromise—be realistic about what you can achieve in 30/60/90 days.
• Don’t arrive unprepared with no questions for the interviewer.

Preparation checklist

• Review the property profile and local market (Island Lagos guest mix).
• Prepare 3–4 STAR stories with metrics.
• Bring digital/printed CV and a one-page operations summary.
• Prepare questions about KPIs, budget control, and training resources.
• Test camera and microphone for virtual interviews; choose a neutral background.
• Dress smart-casual or business-professional depending on the interview format.

Extra pro tips

• Show commercial thinking: link operational changes to RevPAR, occupancy and guest retention.
• Bring examples of SOPs or training plans you implemented previously.
• Use simple metrics to show improvement (e.g., % uplift in guest scores, % cut in overtime costs).
• If asked about weaknesses, describe a development step you took and the result.

Tips to Work With — Hotel Manager

1. Overview

The Hotel Manager leads operational delivery across departments, manages budgets and vendors, and secures guest satisfaction. Core responsibilities include staff leadership, P&L oversight, compliance and guest experience management. This role keeps the hotel safe, profitable and on-brand.

2. Step-by-step process (how the role is executed)

Daily workflow (example):

• 06:30 — Review previous day’s occupancy, revenue and guest feedback.
• 07:30 — Brief department heads (front office, housekeeping, F&B) on priorities.
• 09:00 — Check procurement/stock levels; approve critical purchases.
• 11:00 — Walk the property to inspect cleanliness and guest areas.
• 14:00 — Review booking pipeline and coordinate promotions with marketing.
• 16:00 — Review staffing and rostering; adjust for forecasted occupancy.
• 18:00 — Final check on VIP arrivals and any open guest issues; prepare daily report.

Tools, documents and platforms

• Property Management System (PMS) — reservations, check-ins, guest history.
• Microsoft Excel — budgets, forecasts and financial reports.
• Inventory logs & vendor contracts — procurement control.
• Guest feedback channels — TripAdvisor, direct reviews, in-house surveys.
• Standard Operating Procedures (SOPs) and training manuals.

3. Illustrative example (Problem → Solution)

Problem: Repeated late check-ins and slow front desk service leading to poor guest ratings.

Solution: Implement express check-in kiosks for repeat guests, introduce a morning briefing for front office staff, and cross-train housekeeping for quick room assignment. Result: check-in time reduced by 60% and positive check-in feedback rose by 35% in two months.

4. Learning & Resources (backlinks)

Upskill resources to strengthen your candidacy:

• Coursera — Hospitality and Tourism Management (intro course)
• AHLEI — Professional certificates in hotel management
• EHL / Top hospitality universities — advanced degrees and executive programs

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