Client Service Executive / Manager — VEIN (Victoria Island, Lagos)

Client Service Executive Lagos — VEIN is hiring a polished, socially confident Client Service Executive / Manager to join its premium nightlife team in Victoria Island. This full-time role focuses on guest experience, VIP relations, and supporting revenue through thoughtful service and tasteful upselling.

Why VEIN?

VEIN is Lagos’ new heartbeat for premium nightlife. We blend music, creative energy, and world-class hospitality to create memorable nights. If you thrive in elevated social spaces and enjoy meaningful guest interactions, VEIN is a place to grow your hospitality career.

Role Overview

As a Client Service Executive / Manager, you will welcome and host guests with poise. You will manage VIP relationships, support events, and help deliver refined experiences that match VEIN’s premium brand.

Core Responsibilities

• Welcome guests warmly and escort them through the venue with professionalism and care.
• Create memorable guest interactions and maintain a consistently hospitable presence.
• Coordinate VIP services: birthday celebrations, bottle service, table setups, and special requests.
• Monitor guest needs and moods to proactively enhance their experience.
• Build and maintain relationships with VIP clients, promoters, and lifestyle partners.
• Perform soft follow-ups with returning guests to foster loyalty.
• Recommend premium packages and thoughtful add-ons to support revenue goals.
• Coordinate with events, bar, and service teams to ensure guest areas are guest-ready.
• Represent the brand at activations, internal events, and VIP hosting duties.
• Participate in pre-event briefings and post-event debriefs.

Ideal Candidate

• Bachelor’s degree with 3–5 years’ relevant experience in hospitality, nightlife, events, airline customer service, or luxury retail.
• Polished presentation and excellent personal grooming.
• Comfortable and confident in premium nightlife settings.
• Highly social, extroverted, and skilled in conversation and networking.
• Emotionally intelligent, observant, and quick to respond to guest needs.
• Poised under pressure and discreet with guest information.
• Strong etiquette and written/verbal communication skills.

Salary: N500,000 – N600,000 per month.

Application Deadline: 31st December, 2025

How to Apply: Send your CV to EMAIL with the Job Title as the subject line.

Sample CV Template

Sample Cover Letter

Sample Motivation Letter

Sample Email to Apply

Interview Preparation Guide

Role-Specific Interview Questions (8–12) & Suggested Answers

• How do you welcome VIP guests?
  Answer: Greet them by name when possible, offer a warm escort, confirm any preferences, and ensure their table or area is prepared.
• How do you handle a guest complaint during a busy service?
  Answer: Stay calm, listen actively, apologise, offer a practical solution, involve the manager if needed, and follow up to ensure satisfaction.
• Describe your experience with bottle service and reservation coordination.
  Answer: I have coordinated table setups, liaised with bar staff for timely delivery, and logged reservations for smooth service flow.
• How do you encourage repeat visits?
  Answer: Personalised follow-ups, remembering preferences, and recommending upcoming events that suit the guest’s interests.
• Tell us about a time you upsold without being pushy.
  Answer: I listen to the guest, recommend tasteful upgrades aligned to their celebration, and explain the added value clearly.
• How do you maintain discretion with high-profile guests?
  Answer: I limit public discussion of guest details, use private channels for follow-ups, and only share necessary information with relevant staff.
• How do you work with the events team during large nights?
  Answer: Attend briefings, confirm roles, coordinate timing, and debrief after the event for improvements.
• How would you handle a guest who is intoxicated and disruptive?
  Answer: Prioritise safety, calmly de-escalate, involve security if necessary, and offer alternative arrangements like a quieter space or transport assistance.

General Interview Questions (5–7)

• Tell me about yourself.
• What is your greatest strength in hospitality?
• How do you handle pressure?
• Where do you see yourself in two years?
• Why should we hire you?

Do’s & Don’ts (6–8 each)

Do’s

• Dress sharply and professionally.
• Arrive 10–15 minutes early for interviews.
• Use real examples from your experience.
• Show warmth, confidence, and discretion.
• Mention teamwork and service mindset.
• Ask thoughtful questions about VEIN’s guest experience philosophy.

Don’ts

• Don’t overshare personal details about guests.
• Don’t speak negatively about previous employers.
• Don’t claim experience you don’t have.
• Don’t be overly aggressive in talking about sales or upselling.
• Don’t arrive unprepared about the venue or role.

Preparation Checklist

• Update and print your CV and cover letter.
• Research VEIN’s brand, events, and social presence.
• Prepare 3 examples of excellent guest service you delivered.
• Practice answering scenarios about complaints and VIP handling.
• Plan polished and venue-appropriate attire.
• Bring contactable references or reference letters if available.

Extra Pro Tips

• Keep answers concise and situational (STAR format helps).
• Demonstrate emotional intelligence through examples.
• Highlight discretion and trustworthiness.
• Show how you add value to both guest experience and revenue.
• Follow up with a short thank-you email after the interview.

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