Customer Experience Job in Abuja – Hybrid Role at FMR Agency

If you are searching for a structured, growth-driven Customer Experience job in Abuja, this hybrid role at Future Moves Recruitment Agency (FMR Agency) is a strong opportunity. The agency specializes in human capital development, staffing, HR outsourcing, and talent management, and they are currently recruiting a dedicated Customer Experience professional who can support customer inquiries and assist with core marketing tasks.

About the Role

The Customer Experience position is full-time and hybrid, based in Jabi, Abuja. The focus of the role is to provide exceptional customer support while working closely with the marketing team to manage CRM data, follow up on leads, and support key campaigns.

Key Responsibilities

• Respond to customer inquiries strictly via WhatsApp, email, and phone calls using the official company device.
• Match customers to the right products and follow up on abandoned or incomplete purchases.
• Maintain CRM and customer retention lists with guidance from the marketing team.
• Follow up on leads from campaigns, events, and social media engagements.
• Assist in marketing campaign coordination and execution.
• Support brand events, activations, and marketing launches.
• Carry out any additional duties assigned verbally or in writing by the Head of Marketing.

Qualifications

• BSc or HND in Marketing, Business Administration, Communications, or related fields.
• 1–2 years of experience in customer service, marketing, or a related function.
• Role is strictly for Female candidates.
• Excellent communication skills.
• Strong attention to detail and organizational ability.
• Proficiency in marketing tools.
• Familiarity with CRM tools such as Zendesk or Intercom is an advantage.
• Ability to multitask, take initiative, and work independently or within a team.

Salary: N80,000 per month

Application Deadline: 21st November 2025

How to Apply: Send your application to
recruiter.b@fmragency.com
using the job title as the email subject line.

Sample CV Template

Sample Cover Letter

Sample Email to Apply

Sample Motivation Letter

Interview Preparation Guide

Possible Interview Questions and Suggested Answers

• How do you handle difficult customers?
  By staying calm, listening attentively, and focusing on solutions.
• Explain your experience with CRM tools.
  I have used CRM platforms to record customer interactions, track follow-ups, and update retention lists.
• How do you manage high inquiry volumes?
  By prioritizing, organizing tasks, and responding promptly with clear communication.
• Describe a time you supported a marketing campaign.
  I assisted with lead follow-up, data tracking, and customer engagement tasks.
• Why do you want to join FMR Agency?
  Because the agency offers structure, growth, and a professional HR-driven environment.
• How do you ensure accuracy while multitasking?
  By using checklists, CRM reminders, and reviewing details before submitting work.
• How do you handle customer follow-ups?
  By scheduling timely reminders and maintaining consistent communication.
• What strengths make you suitable for a hybrid role?
  Self-discipline, reliability, and strong communication habits.
• How do you stay organized?
  Using CRM tools, notes, and structured task lists.
• How do you support a marketing team?
  By executing assigned tasks, tracking leads, and providing customer insights.

General Interview Questions

• Tell us about yourself.
• What are your strengths?
• Where do you see yourself in two years?
• Why should we hire you?
• How do you handle pressure?
• What motivates you professionally?

Do’s and Don’ts

Do’s

• Speak clearly and confidently.
• Research the company beforehand.
• Highlight communication and organizational skills.
• Show understanding of CRM and customer service.
• Dress professionally.
• Keep answers short and structured.

Don’ts

• Don’t sound unsure or unprepared.
• Don’t criticize past employers.
• Don’t provide long, scattered answers.
• Don’t ignore follow-up questions.
• Don’t speak negatively about customers.

Preparation Checklist

• Print your CV and cover letter.
• Practice answering customer service questions.
• Review FMR Agency’s website and services.
• Test your communication clarity.
• Prepare examples of past achievements.
• Plan your outfit ahead.

Pro Tips

• Speak with warmth and professionalism.
• Use real examples from previous roles.
• Emphasize reliability and initiative.
• Show confidence in handling customer data.
• Demonstrate teamwork and independence.

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