Why this role matters

Exhibitions and trade shows are often the first real-world interaction clients and partners have with a company. A skilled exhibition support representative ensures every visitor leaves with a clear, positive impression. For Etcon, these interactions help convert interest into lasting partnerships and reflect the company’s commitment to service and technical excellence.

Role Snapshot

Location: Lagos

Employment Type: Full-time

Closing Date: 28th November, 2025

This position provides on-site exhibition support, customer-facing assistance, and post-event follow-up. Applicants should have 1–5 years’ experience in customer service, events, hospitality, or a related field.

Key Responsibilities

• Act as the primary point of contact for exhibitors and visitors during exhibitions and events.
• Assist with registration, check-ins, badge issuance, and booth assignments.
• Provide setup guidance, operational support, and troubleshooting to exhibitors.
• Answer inquiries via phone, email, and in-person with a professional, solutions-focused approach.
• Monitor attendee flow, safety, and service quality across exhibition areas.
• Coordinate with operations, security, and technical teams to resolve on-site issues.
• Collect visitor and exhibitor feedback and support post-event follow-up and reporting.
• Prepare and distribute event materials, appointment schedules, and documentation.

Required Skills & Qualifications

• 1–5 years’ experience in customer service, events support, hospitality, or related roles.
• Strong interpersonal skills and confidence interacting with diverse stakeholders.
• Calm under pressure and able to manage high-traffic situations professionally.
• Good problem-solving skills with a clear customer-first mindset.
• Basic administrative and computer skills (MS Office, email, basic CRM usage).
• Willingness to work flexible hours during exhibitions, including weekends or extended shifts.
• Degree in Business Administration, Operations Management or related discipline preferred but not required.

What Etcon Offers

• Hands-on experience with industrial and institutional clients at major exhibitions.
• Opportunity to work with a Nigerian company focused on partnership and service excellence.
• Exposure to operations, logistics, and client relationship practices that support career growth.

How to Apply

Send your application to hr@etconanalytical.com with the Job Title used as the email subject line. Please attach your CV and a brief cover note that outlines relevant event or customer service experience. Shortlisted applicants will be contacted for interview and assessment.

Interview Preparation Guide

Role-Specific Questions (8–12)

• Describe your experience supporting exhibitions or events. What was your role?
• How do you manage registration lines during peak arrival times?
• Give an example of a time you resolved an exhibitor’s operational issue on-site.
• How would you handle an angry attendee who missed a scheduled session?
• What systems or tools have you used for registration and attendee management?
• How do you gather and present post-event feedback?
• Describe your process for preparing event materials and badges before an exhibition.
• How do you coordinate escalations with security or technical teams during an event?

General Interview Questions (5–7)

• Tell us about yourself and why you are interested in this role.
• How do you handle stressful or fast-paced situations?
• Describe a time you made a mistake. What did you learn?
• How do you prioritize tasks when everything feels urgent?
• Where do you see yourself in two years?

Suggested Answers & Talking Points

• Provide concise examples that quantify outcomes where possible (e.g., managed check-in for X attendees with Y wait-time reduction).
• Emphasize calm communication, stepwise troubleshooting, and clear escalation when necessary.
• Show familiarity with registration platforms or CRMs and explain how you use them to track attendees and issues.
• Demonstrate customer empathy and an outcome-oriented approach when resolving complaints.
• Mention how you synthesize feedback into practical improvements for future events.

Do’s & Don’ts

• Do bring concrete examples from past events and any metrics or feedback you collected.
• Do show readiness to work flexible hours and manage peak schedules.
• Do prepare a short script for greeting and checking in attendees.
• Do ask clarifying questions about the company’s event processes during the interview.
• Do follow up with a brief thank-you email after the interview.
• Don’t complain about past teammates or employers; keep examples professional.
• Don’t overstate technical skills you cannot demonstrate (be honest about CRM experience).
• Don’t ignore questions about conflict — explain your approach to resolution calmly.

Preparation Checklist

• Update CV with 3–5 relevant event or customer service examples.
• Prepare a brief exhibitor-support plan or a one-page mock checklist to discuss.
• Have screenshots of any registration systems or reports (if available) to share.
• Test camera, microphone, and internet for remote interviews.
• Plan smart-casual attire and a neutral background for video calls.
• Bring a notepad and questions to ask about the company’s events and team.

Extra Pro Tips

• Create a one-page event checklist you can reference in the interview to show process thinking.
• Offer a simple improvement idea for their next exhibition — a small, realistic experiment you would run.
• Practice a calm, two-sentence response for common complaints and a clear escalation step.

Tips to Work With This Role (Deep Dive)

1. Overview

The Customer Service Representative (Exhibition Support) combines front-line visitor relations with hands-on operational tasks. Core responsibilities include registration, exhibitor assistance, on-site troubleshooting, and post-event reporting. This role is central to event success and client satisfaction.

2. Step-by-Step Process

Event Workflow (text-based):

Pre-event planning → Badge & material prep → Registration setup → Exhibitor onboarding → Live event support → Issue escalation → Feedback collection → Post-event reporting.

Tools & Documents

• Registration & check-in: Eventbrite / local registration tools / simple Excel tracking
• Communication: Email, WhatsApp groups, radio/walkie-talkie for large venues
• Documentation: Exhibitor lists, layout maps, contact lists, feedback forms

3. Illustrative Example (Problem → Solution)

Problem: An exhibitor’s booth power fails an hour before the event opens.

Solution: The representative quickly logs the issue with facilities, provides temporary lighting, notifies the exhibitor of the expected fix time, and updates the event operations lead. After resolution, the rep records the incident and suggests a contingency kit for future exhibitions.

4. Learning & Resources

• Free/Intro Course: Coursera — Event Management (audit available)
• Professional Certificate: Short courses in customer service or operations management from recognized bodies (paid)
• Advanced Study: Consider postgraduate courses in Operations Management or Business Administration for career progression